Service Desk Analyst

5 days ago

Perth, Western Australia Talent International Full time
Key requirements:

Responds to user enquiries according to service desk procedures, providing support across a range of hardware and software products, within set Service Level Agreements (SLAs).

Provides first level support, identifying issues which require more complex support and ensuring their timely escalation.

Monitors Incidents and ensure SLAs are being adhered to, Incident Reports are developed and preliminary problem assessments are performed.

Manages Service Requests, monitoring and reporting progress to relevant parties.

Manages escalations with external service providers on issue which are maintainable by the Service Desk.

Provides basic training to users in response to support requests.

Contributes to the maintenance and development of the organisation's Desktop Standard Operating Environment (SOE).

Maintains new configuration items (CIs) and updates existing CIs when necessary, maintaining the correctness of such attributes as location and relationships.

Experience:

Demonstrated experience providing first-level and second-level corporate IT support across a range of hardware and software products, in alignment with service desk procedures and Service Level Agreements (SLAs).
Proven ability to identify, escalate, and monitor technical issues, including incident management and preliminary problem analysis.
Experience managing service requests and coordinating with external service providers to resolve maintainable issues effectively.
Strong communication and interpersonal skills, with the ability to deliver basic end-user training and provide clear, customer-focused support.

On offer:

Ongoing, long term contract
Working with enterprise modern workplace technology
Located close to major transport links
Great client environments

Interested?
We'd love to hear from you.
Click Apply and send us your resume today Have any questions, please reach out to Jane Saxby on 0456 372 *** or **********@talentinternational.com

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