IT Service Desk Analyst

4 weeks ago

Perth, Western Australia ROBERT WALTERS AUSTRALIA Full time

IT Service Desk Analyst Opportunity6-month contract, with the potential for extension Hybrid working environment – balance work and life like a pro Hands-off Level 1/Level 2 desktop support experience. Troubleshoot remotely across devices and platforms. Work with both Mac and Windows systems – show off your versatility Strong communication skills

Key Responsibilities:
  • Provide hands-off Level 1 and Level 2 desktop support to end-users across the organization.
  • Troubleshoot and resolve technical issues remotely across various devices, platforms, and operating systems.
  • Support both Mac and Windows environments, ensuring seamless functionality for all users.
  • Respond promptly to service desk tickets, emails, and calls, maintaining high levels of customer satisfaction.
  • Document issues, solutions, and processes in the ticketing system to ensure knowledge sharing and process improvement.
  • Collaborate with other IT team members to escalate complex issues when necessary.
  • Assist in software installations, updates, and configurations as required.
  • Maintain a strong focus on communication, ensuring users are informed throughout the troubleshooting process.
Qualifications & Skills:
  • Strong troubleshooting skills across multiple devices and platforms.
  • Proficiency in supporting both MacOS and Windows operating systems.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently in a remote setting while collaborating effectively with team members when needed.
  • Strong organizational skills with attention to detail and the ability to prioritize tasks effectively.
Why Join?
  • Hybrid Work Model: Enjoy the flexibility of working from home while still engaging with your team on-site when needed.
  • Professional Growth: Gain valuable experience working across diverse systems and platforms.
  • Supportive Team Environment: Be part of a collaborative team that values communication, and continuous learning.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Cade Logan on +61 8 9266 0932 for a confidential discussion.

Contract Type: Temporary

Focus: IT Support & Systems Administration

Industry: Education and Training

Salary: Up to AUD47.33 per hour + super

Workplace Type: Hybrid

Experience Level: Associate

Location: Joondalup

Specialism: Technology & Digital


#J-18808-Ljbffr

  • Senior Service Desk Engineer

    4 weeks ago

    Perth, Western Australia Starboard IT Full time

    About Starboard IT:Starboard IT is a national Managed & Professional IT Services Provider. We work with our clients to understand their requirements and provide expert IT consultation to successfully deliver their IT projects. We are a collaborative team of talented, technology-loving individuals who enjoy the challenge of delivering tasks and projects from...

  • Service Desk Analyst

    3 weeks ago

    Perth, Western Australia Talent International Full time

    Key requirements:Responds to user enquiries according to service desk procedures, providing support across a range of hardware and software products, within set Service Level Agreements (SLAs).Provides first level support, identifying issues which require more complex support and ensuring their timely escalation.Monitors Incidents and ensure SLAs are being...

  • Service Desk Analyst

    1 week ago

    Perth, Western Australia Talent – Specialists in tech, transformation & beyond Full time $60,000 - $80,000 per year

    Key requirements:Responds to user enquiries according to service desk procedures, providing support across a range of hardware and software products, within set Service Level Agreements (SLAs).Provides first level support, identifying issues which require more complex support and ensuring their timely escalation.Monitors Incidents and ensure SLAs are being...

  • Service Desk Analyst

    3 weeks ago

    Perth, Western Australia Professional Search Group Full time

    Our client, a tech-savvy firm on the edge of the CBD is on the hunt for a Level 1/2 Service Desk Officer to join their teamOur client is an ambitious and customer-centric company committed to delivering top-notch IT solutions.Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.The Role:As a Level 1/2...

  • Service Desk Technician

    4 weeks ago

    Perth, Western Australia Thales Full time

    Overview Thales Leederville, Western Australia, Australia Join to apply for the Service Desk Technician role at Thales. Thales Leederville, Western Australia, Australia Join to apply for the Service Desk Technician role at Thales At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and...

  • Service Desk Engineer

    4 days ago

    Perth, Western Australia Paxus Full time $60,000 - $80,000 per year

    Our client, a global consultancy, is seeking a Service Desk Engineer to deliver on-site technical assistance in Perth CBD for a 12-month contract (renewable) to support a leading mining company. In this role, you will ensure the efficient and safe resolution of IT incidents and requests according to established SLAs. Your key responsibilities include...

  • Service Desk Engineer

    4 days ago

    Perth, Western Australia Sharp & Carter Digital & Technology Perth Full time $70,000 - $90,000 per year

    The Company Our client is a well-established Managed Service Provider based in Central Perth, delivering comprehensive IT support and solutions to businesses across a wide range of industries. From day-to-day helpdesk support to complex project delivery, they enable organisations to operate efficiently and securely in today's digital landscape. They are a...

  • IT Service Desk Agent

    3 weeks ago

    Perth, Western Australia APM Full time

    OverviewAPM West Perth, Western Australia, AustraliaJoin to apply for the IT Service Desk Agent role at APMGet AI-powered advice on this job and more exclusive features.As Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will...

  • IT Service Desk Agent

    3 weeks ago

    Perth, Western Australia APM Full time

    OverviewAPM West Perth, Western Australia, AustraliaJoin to apply for the IT Service Desk Agent role at APMGet AI-powered advice on this job and more exclusive features.As Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will...

  • Business Intelligence Analyst

    2 weeks ago

    Perth, Western Australia Sense-IT Full time $90,000 - $120,000 per year

    A leading mining organisation is seeking a Business Intelligence Analyst with strong Splunk expertise to join their team on a 12-month contract. This role is focused on delivering meaningful insights to business functions by monitoring, analysing, and reporting on data through Splunk.About the RoleMonitor and respond to Splunk alerts, logs, and data...