Customer Service Officer

1 week ago

Brisbane, Australia Enterprise Rent-a-Car Full time

_Enterprise Rent-A-Car is seeking a _**full-time **_Rental Officer to join our _**Brisbane City **_team. The position will be part of a rotating roster, that includes working weekends. Car rental experience is not required; any applicant with a _**customer service **_or _**retail sales **_background should apply_
- _Opportunity to earn incentives_
- _Career growth within expanding business_
- _Employee discounts on car hire globally_
- _Work for an international brand_
- _Join a driven and knowledgeable team_

**About Us**

At Enterprise Rent-A-Car we believe in strengthening our communities, serving our customers as if they were our family, and rewarding hard work. Enterprise Holdings is the world's largest car rental company with a global network that spans across more than 90 countries with more than 1.9 million vehicles - taking our customers wherever they need to go.

**About the role**

Primary responsibilities include:

- Customer Service at our Car Rental Counter
- Handle bookings and all customer phone enquiries
- Checking & cleaning (exterior/interior) of vehicles on return of rentals
- Cross-sales

**About You**
- Adaptive verbal and written communication
- Outstanding Customer Service
- Ability to identify customer needs and make sales
- Ability to learn and operate our point-of-sale software
- Strong attention to detail
- Organisation skills and ability to multi-task in a fast-paced environment
- Flexibility with willingness to learn and adapt
- Ability to follow process, procedures and maintain documentation
- With a culture of promoting from within, at Enterprise Rent-A-Car your success will be recognised by excellent career progression opportunities within a growing business. In addition to your remuneration, you will be rewarded by a dedicated learning and development program and numerous employee benefits_

All applicants must holder a valid **Driver's Licence. **The successful applicant will also be required to submit a **Traffic History** prior to commencement.

**Job Types**: Full-time, Permanent

**Salary**: From $24.00 per hour

**Benefits**:

- Employee discount
- Referral program
- Travel reimbursement

Schedule:

- Flexible hours
- Rotating roster

Supplemental pay types:

- Commission
- Overtime pay
- Penalty rates

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Drivers Licence (required)

Work Authorisation:

- Australia (required)

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