Technical Manager

1 week ago

Adelaide CBD, Australia Gallagher Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
The role of the Technical Manager is to provide professional and personalised technical support to the South Australian Workers Compensation Operations, for the South Australian Community on behalf of Return to Work SA.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Provide high quality customer service and technical support to claims teams about the claim management process in line with legislation and best practise guidelines
- Provide mentoring, coaching and specialist technical assistance to internal stakeholders
- Assisting the claims teams in achieving KPIs & Service guidelines by:

- Providing claims strategies recommendations
- Undertaking adverse decision quality reviews and endorsements
- Escalating claims for formal investigations as required
- Working closely with internal stakeholders to produce a return to work or review of entitlements
- Ensuring outcomes are effectively communicated and actioned within timeframes
- Review and provide feedback about current claim management practises and procedures
- Facilitate the quarterley Technical Update forum and assist in the creation of the monthly technical resource

Qualifications:
**We’re interested in hearing from people who possess**:

- Knowledge of the Return to Work Act 2014 and associated case law
- Demonstrated technical claims management experience
- Experience in coaching and mentoring
- Excellent communication and interpersonal skills
- Strong legal understanding and the ability to think commercially

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- True flexible work hours
- Staff referral incentive
- Opportunities for ongoing education and development
- Service recognition awards to celebrate your contribution to the company
- Employee assistance program for yourself and your immediate family members
- Staff benefits program with a wide range of discounts on offer
- The opportunity to work for a company that gives back to the community through our Gentle Bear program
- A fun, supportive and inclusive working environment

**If this sounds interesting to you - we want to connect

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