Customer Service Officer

2 days ago

Mentone, Australia Placing Heads Full time

Located in Mentone, our clients have for the last 15 years been delivering integrated, end-to-end supply chain and logistics expertise, with unprecedented care and integrity nationally to their clients. They have an amazing team that is committed and motivated by the commercial growth and success of their clients, and that addictive winning feeling drives the high performance culture of their business. They are completely invested in ensuring that they leave no stone unturned in providing the most comprehensive and transformative supply chain operation. This approach has allowed them to evolve other operations, distribution network and their technology capabilities to support their customers Australia wide.

Due to their rapid growth this position has come about and they are looking for a CUSTOMER SERVICE OFFICER to join them on the road to success and be valued and respected at the same time.

Reporting to the Customer Service Leader in Mentone, this very varied role involves:

- Being the first point of contact for our clients with their customers. We are an extension of their business.
- Liaise closely with our client and their on-site management: Customer is our No.1 priority
- Liaise with our internal team to ensure delivery expectations are adhered to
- Resolve any issues with our internal distribution team and transport partners
- Report barriers impacting delivery excellence (delivery trends, picking inaccuracies, damages, returns and client non-conformances)
- Identification of Continuous Improvement opportunities and working with their manager and our internal team (national) to review and implement
- Supporting the collation and reporting on KPI’s to our clients
- Be results orientated with a positive attitude and a strong customer service focus.
- Have a passion for our clients and their customers: “going the extra mile”
- Have a “problem solving” mind - getting behind the issues to understand root-causes so we can continuously improve
- Communicate professionally with customers, receivers, suppliers and service providers
- Be self-motivated - a proven ability to work steadily and accurately without direct supervision
- Have minimum 2 years’ experience in warehousing and distribution environments - ideally in a customer facing role

If you feel that this is you, we look forward to receiving your resume.

Placing Heads, your job is our business

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