Customer Service

Full time position
- Fun, supportive environment and culture
- Complaints management

**Customer Service/Complaints Specialist**

**‘Creators of irresistible comfort food’**

If you are passionate about the customer experience and keen to work with a strong food manufacturing business...read on and apply
- Full time position
- Fun, supportive environment and culture
- Complaints management

**_The Business_**
Patties Foods is a true Australian success story. With humble beginnings in 1966 as a family-owned cake shop in Lakes Entrance, Victoria, we have grown into one of Australia's most loved manufacturers, suppliers, and marketers of leading branded frozen savoury, frozen meals, and dessert products.

In recent years, Patties Foods has also started exporting to Japan and the USA, introducing the great Australian taste to the global market. We have extended our manufacturing footprint, with plants in Victoria, South Australia, and New Zealand.

Our company values of
**courage, trust, integrity, and ownership** reflect our origin as a proudly local company and have helped form a strong foundation for international growth. Patties Foods' brands have become household names across the nation, but to make our great brands happen, we need great people - and that's where you come in.

**_The Role_**
Our fantastic Customer Service team is looking for a passionate and dynamic Customer Service/complaints Specialist to work from our
**_Mentone_** site. The purpose of the role is to successfully execute our Customer Experience Strategy and create positive and memorable experiences for our Customers and Consumers alike. Reporting to the Customer Experience Manager, you will provide timely and accurate processing of complaints & national domestic sales orders for all Patties Group business units, ensuring they adhere with company policy.

Your day will be busy dealing with customer complaints, processing orders, receiving inbound calls consisting of phone orders, consumer complaints, customer follow ups, as well as raising invoice claims where appropriate. The ability to successfully manage and monitor complaints interacting with our Quality team, process customer orders in a timely manner to ensure the highest service levels are consistently achieved is essential.

Working collaboratively with other teams/departments, you will employ a continuous improvement approach to further increase service levels for our customers. Attending daily toolbox meetings with our fun and supportive Customer experience team and weekly toolbox meetings with the Sales teams ensures a collaborative and proactive approach to the role.

**_The person we seek_**
To be successful in the role you will have a passion for providing outstanding customer experiences in every interaction, similar experience in a sales administration customer service role or extensive experience dealing with consumer complaints, a strong work ethic and a passion to grow and develop in the role is important, as well as the initiative to continuously improve consumer experiences with Patties. Collaborative approach, empathetic nature, and strong problem-solving skills will ensure your success in the role.

Have significant experience in a sales administration customer service role as well as knowledge and experience using internal M3 Cloudsuite

Alignment and fit with our Patties values is essential.

Have extensive experience dealing with and processing customer/consumer complaints, food service experience a bonus and previous experience with salesforce an advantage.

**_What we offer you_**
As a member of the Patties Food Group team, you will have access to generous employee benefits, including salary packaging, hybrid/flexible working arrangements, Employee Assistant Program (EAP) services, supportive parental leave options and multiple social and engagement activities. Join us now