Customer Service and Export Supervisor

Customer Service and Export Supervisor
- Hybrid work model in place - work up to 50% of your time from home or elsewhere.
- Exciting leadership role within a dynamic customer service team.
- Career growth and development opportunities, ensuring a rewarding career path.

Are you passionate about delivering exceptional customer service and leading a dynamic team? We are looking for a Customer Service and Export Supervisor to join our team and drive excellence in customer and export order management.

As the Customer Service and Export Supervisor, you will be at the forefront of ensuring our customers receive top-notch service. You will oversee the customer service team, manage export orders, and handle consumer feedback with efficiency and care.

**About Us**

Join our team at McCormick, a leading food manufacturing site known for our commitment to quality and safety. We pride ourselves on fostering a supportive work environment that values innovation and teamwork. Our success hinges on our people, who are our greatest asset. We put our people first, people who take what they do seriously but not themselves and have been recognized as an **Employer of Choice**. We are home to some of Australia’s most iconic brands including Keens, Aeroplane Jelly and Gourmet Garden and we are proud to be _The Future of Flavor_

**Benefits**
- **
Work from home**:We have listened and allow you to decide where you work up to 50% of your time.
- **A supportive culture & work-life balance**: enjoy a workplace that prioritizes your well-being, offering flexible schedules to ensure you can balance work and personal life seamlessly.
- ** Health & Wellness Initiatives**: Access a variety of programs focused on your physical and mental well-being, including fitness challenges and wellness workshops.
- ** Community Engagement**: Be part of a team that gives back Participate in regional and local charity events and make a positive impact in our community.
- ** Family-Friendly Policies**: Benefit from generous paid parental leave and partner pay entitlements, along with a supportive program to help you transition back to work as a new parent.
- ** Employee Recognition**: Celebrate your achievements with our comprehensive recognition and rewards program, highlighting your contributions and hard work.
- ** Engagement Activities**: Enjoy regular fun-filled events like food trucks, coffee vans, and BBQs to foster camaraderie and team spirit.
- ** Flexible Novated Lease Options**: Take advantage of novated lease programs with SG Fleet and Toyota for a convenient way to manage your vehicle expenses.

**Key Responsibilities**
- Supervise the team for accurate order entry and timely delivery. Collaborate with other departments to resolve issues. Oversee consumer calls, provide staff training, and maintain the Customer Complaints database, coordinating with QA for quick resolutions.
- Manage export orders, including inspections, transport, and documentation, ensuring compliance with VECCI and government requirements.
- Prepare and deliver accurate reports and administrative requests to both external customers and internal stakeholders. Escalate issues appropriately to achieve the best outcomes.
- Identify opportunities for process improvements and cost reductions. Support CCI projects and ensure the accuracy of Customer SAP Master Data.
- Provide leadership and guidance to the team, fostering a proactive and respectful culture. Set team objectives and ensure comprehensive training for all staff members.

**About You**
- 3-5 years’ experience in customer service and export management.
- Strong leadership and team management capabilities.
- Excellent communication and coordination skills.
- Proficiency in ERP systems, SAP preferred.
- A knack for identifying and implementing process improvements.

**How to Apply**

If you are ready to take on this exciting role, please send your resume and a cover letter highlighting your relevant experience and qualifications by **Friday, 20 December 2024.**

We look forward to welcoming a new member to our team who is as dedicated to customer service excellence as we are

McCormick is proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
- Note: We will not accept unsolicited CVs from recruitment agencies/third parties, and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to line managers at McCormick._