Customer Service Specialist

4 days ago

Mentone, Australia Patties Foods Pty Ltd Full time

Exciting growth agenda
- Fun, supportive environment and culture
- Complaints management

**_The Business_**

Patties Group is a value -led organisation with a rich Australian history, home to some of our most iconic brands including Four N Twenty, Herbet Adams and Boscastle. Recently acquired by PAG along with Vesco, we are set to become the largest player in two categories, ready meals, and frozen finger food. The merger to become Patties Group has begun, with the landscape to include 8 sites, Mentone (corporate), Pakenham, Bairnsdale, Adelaide, Brisbane, Auckland, and two in Perth with a workforce of 1600. As Patties Group enter this next stage of exciting growth there is an opportunity for an experienced
**Customer Service Specialist **to join the Patties team.

**_The Role_**
Reporting to the Customer Experience Manager and based at our Mentone corporate site, the purpose of the role is to successfully execute our Customer Experience Strategy and create positive and memorable experiences for our Customers and Consumers alike. The role is responsible for timely and accurate processing of National domestic sales orders for all Patties Group business units, ensuring they adhere with company policy.

Your day will be busy dealing with customer complaints, processing orders, receiving inbound calls consisting of phone orders, customer follow ups, as well as raising invoice claims where appropriate. The ability to successfully manage and monitor customer orders in a timely manner to ensure the highest service levels are consistently achieved is essential.

Working collaboratively with other teams/departments, you will employ a continuous improvement approach to further increase service levels for our customers. Attending daily toolbox meetings with our fun and supportive Customer experience team and weekly toolbox meetings with the Sales teams ensures a collaborative and proactive approach to the role.

**_The person _**
To be successful in the role you will have a passion for providing outstanding customer experiences in every interaction, similar experience in a sales administration customer service role, a strong work ethic and a passion to grow and develop in the role is important, as well as the initiative to continuously improve consumer experiences with Patties. Collaborative approach, empathetic nature, and strong problem-solving skills will ensure your success in the role.

Have significant experience in a sales administration customer service role as well as knowledge and experience using internal M3 Cloudsuite

Alignment and fit with our Patties values is essential.

**_What we offer _**
As a member of the Patties Group team, you will have access to generous employee benefits, including salary packaging, hybrid/flexible working arrangements, take home products, access to onsite gym (Mentone site), Employee Assistant Program (EAP) services, supportive parental leave options and multiple social and engagement activities. Join us now

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