Customer Service Specialist

4 days ago

Mentone, Australia Patties Foods Pty Ltd Full time

Exciting growth agenda
- Fun, supportive environment and culture
- Complaints management

**_The Business_**

Patties Group is a value -led organisation with a rich Australian history, home to some of our most iconic brands including Four N Twenty, Herbet Adams and Boscastle. Recently acquired by PAG along with Vesco, we are set to become the largest player in two categories, ready meals, and frozen finger food. The merger to become Patties Group has begun, with the landscape to include 8 sites, Mentone (corporate), Pakenham, Bairnsdale, Adelaide, Brisbane, Auckland, and two in Perth with a workforce of 1600. As Patties Group enter this next stage of exciting growth there is an opportunity for an experienced
**Customer Service Specialist **to join the Patties team.

**_The Role_**
Reporting to the Customer Experience Manager and based at our Mentone corporate site, the purpose of the role is to successfully execute our Customer Experience Strategy and create positive and memorable experiences for our Customers and Consumers alike. The role is responsible for timely and accurate processing of National domestic sales orders for all Patties Group business units, ensuring they adhere with company policy.

Your day will be busy dealing with customer complaints, processing orders, receiving inbound calls consisting of phone orders, customer follow ups, as well as raising invoice claims where appropriate. The ability to successfully manage and monitor customer orders in a timely manner to ensure the highest service levels are consistently achieved is essential.

Working collaboratively with other teams/departments, you will employ a continuous improvement approach to further increase service levels for our customers. Attending daily toolbox meetings with our fun and supportive Customer experience team and weekly toolbox meetings with the Sales teams ensures a collaborative and proactive approach to the role.

**_The person _**
To be successful in the role you will have a passion for providing outstanding customer experiences in every interaction, similar experience in a sales administration customer service role, a strong work ethic and a passion to grow and develop in the role is important, as well as the initiative to continuously improve consumer experiences with Patties. Collaborative approach, empathetic nature, and strong problem-solving skills will ensure your success in the role.

Have significant experience in a sales administration customer service role as well as knowledge and experience using internal M3 Cloudsuite

Alignment and fit with our Patties values is essential.

**_What we offer _**
As a member of the Patties Group team, you will have access to generous employee benefits, including salary packaging, hybrid/flexible working arrangements, take home products, access to onsite gym (Mentone site), Employee Assistant Program (EAP) services, supportive parental leave options and multiple social and engagement activities. Join us now

  • Customer Experience Specialist

    4 days ago

    Mentone, Australia Patties Foods Full time

    Excellent salary and fantastic employee benefits - Permanent part-time hours - Monday-Friday - 9am-3pm - Collaborative team with supportive management! **The Business** Patties Food Group is a value -led organisation with a rich Australian history, home to some of our most iconic brands including Four N Twenty, Patties, Herbert Adams, Lean Cuisine, Weight...

  • Customer Service Officer

    2 weeks ago

    Mentone, Australia McCormick & Company Full time

    **Customer Service Officer, Moorabbin Victoria** - Part-time (Job Share) position working 2 days per week (Monday, Tuesday) - Global organisation with possibility of moving to full-time - Annual pay reviews and bonus program in place (MIB) In this role, you will have the opportunity to contribute to the smooth operation of customer service and order...

  • Content Specialist

    3 days ago

    Mentone, Australia Simplot Full time

    In Australia, the J.R. Simplot Company’s core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations. We supply a wide range of frozen, shelf-stable and chilled products to Australia and New Zealand’s major retail and foodservice customers and are part of Simplot’s Global Food business. With 17...

  • Customer Service and Export Supervisor

    1 week ago

    Mentone, Australia McCormick & Company Full time

    Customer Service and Export Supervisor - Hybrid work model in place - work up to 50% of your time from home or elsewhere. - Exciting leadership role within a dynamic customer service team. - Career growth and development opportunities, ensuring a rewarding career path. Are you passionate about delivering exceptional customer service and leading a dynamic...

  • Customer Service Team Member

    3 days ago

    Mentone, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • timber flooring sales specialist

    2 weeks ago

    Mentone, Victoria, Australia Beaumont Tiles Full time $60,000 - $80,000 per year

    Engineered, Laminate, Hybrid and Vinyl flooring, Tiles and BathroomwareNew exciting opportunity with Beaumont TilesImmediate startFull-time employment (Saturdays are a requirement)Hands-on role with one of the largest Beaumont Tiles outlets dealing with builders and retail. Huge growth planned with the introduction of our timber flooring rangesUncapped bonus...

  • Timber Flooring Sales Specialist

    1 week ago

    Mentone, Australia Beaumont Tiles Full time

    **Engineered, Laminate, Hybrid and Vinyl flooring, Tiles and Bathroomware** **New exciting opportunity with Beaumont Tiles** - ** Immediate start**: - **Full-time employment (Saturdays are a requirement)**: - **Hands-on role with one of the largest Beaumont Tiles outlets dealing with builders and retail.**Huge growth planned with the introduction of our...

  • Timber Flooring Sales Specialist

    19 hours ago

    Mentone, Australia Beaumont Tiles Full time

    **Engineered, Laminate, Hybrid and Vinyl flooring, Tiles and Bathroomware** **New exciting opportunity with Beaumont Tiles** - ** Immediate start**: - ** Full-time employment (Saturdays are a requirement)**: - ** Hands-on role with one of the largest Beaumont Tiles outlets dealing with builders and retail**: - ** Huge growth is planned with the...

  • Team Leader

    2 weeks ago

    Mentone, Australia Pillow Talk Australia Full time

    **Introduction**: Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit. By way of brief introduction, we are a...

  • HR Driver

    19 hours ago

    Mentone, Australia Linfox Full time

    Job no: 761381 Work type: Full time **Location**: Mentone - VIC - Australia Applications close: Here at BevChain, a wholly-owned subsidiary of Linfox, we are leaders in beverage supply chain solutions. As industry specialists, we partner with major customers, including some of Australia’s top beer, wine, spirits, and non-alcoholic beverage brands. Our...