Medical Receptionist

**About Us** At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again." **We are looking for a Medical Receptionist - Patient Liaison** to join our incredible team at our flagship clinic in **Melbourne.** As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives **What You'll Do** **Front Desk Responsibilities** - **Patient Check-In, Registration, and Check Out** - Welcome patients and visitors, ensuring a warm and professional first impression. - Verify patient identity, and required documentation. - Assist patients with completing registration and intake forms as needed. - Manage scheduling, cancellations, and rescheduling of appointments. - Educate patients on post-scan expectations. - **Communication and Coordination** - Serve as a liaison between patients, providers, technologists, and clinical staff. - Ensure the front desk area is organized, stocked, and operates efficiently. - **Customer Service Excellence** - Address patient concerns or complaints with empathy and professionalism. - Encourage patient feedback and foster a positive clinical experience. **MRI Tech Aide Responsibilities** - **Patient Preparation for MRI Scans** - Escort patients to changing rooms and explain pre-scan protocols. - Assist patients with positioning for comfort and safety during scans. - Screen for contraindications and verify compliance with safety protocols. - **Support MRI Technologists** - Prepare the MRI suite with necessary supplies and clean equipment after use. - Communicate any patient-specific concerns or needs to the technologist. - Assist in maintaining an efficient workflow to minimize patient wait times. - **Equipment and Environment Maintenance** - Report any technical issues or maintenance needs to appropriate personnel. - Keep patient areas tidy and well-stocked with necessary materials. **What You'll Bring** - **Experience**: At least 1+ year in customer service, preferably in a healthcare or related field. - **Initiative**: A self-starter who takes ownership of their training and development. - **Work Ethic**: Punctual, dependable, and committed to excellence in medical and customer care. - **Flexibility**: Availability to work varied hours, including weekdays and weekends as needed. - **Efficiency**: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care. - **Team Player**: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues. **Nice-to-Have**: - Previous experience in healthcare, hospitality, or MedSpa. - Proven experience as a Receptionist, Front Office Representative, or similar role. **Key Competencies** - Exceptional interpersonal and communication skills. - Attention to detail and a commitment to high standards of excellence. - Strong organizational skills and the ability to adapt to change. - Problem-solving and decision-making abilities. - Passion for patient care and creating memorable experiences. - Emotional intelligence to manage emotions effectively and foster teamwork. **Considerations** - The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These **15-minute sitting breaks** are in addition to and do not interfere with the **state-mandated meal and rest breaks** **Our Values** First: we are **Pioneers** - Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding. Second: we are **Platform-Builders** - We're always building foundations that allow us to achieve tomorrow