Medical Receptionist

**About Us**

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again."

**We are looking for a Medical Receptionist - Patient Liaison** to join our incredible team at our flagship clinic in **Melbourne.** As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives

**What You'll Do**

**Front Desk Responsibilities**
- **Patient Check-In, Registration, and Check Out**
- Welcome patients and visitors, ensuring a warm and professional first impression.
- Verify patient identity, and required documentation.
- Assist patients with completing registration and intake forms as needed.
- Manage scheduling, cancellations, and rescheduling of appointments.
- Educate patients on post-scan expectations.
- **Communication and Coordination**
- Serve as a liaison between patients, providers, technologists, and clinical staff.
- Ensure the front desk area is organized, stocked, and operates efficiently.
- **Customer Service Excellence**
- Address patient concerns or complaints with empathy and professionalism.
- Encourage patient feedback and foster a positive clinical experience.

**MRI Tech Aide Responsibilities**
- **Patient Preparation for MRI Scans**
- Escort patients to changing rooms and explain pre-scan protocols.
- Assist patients with positioning for comfort and safety during scans.
- Screen for contraindications and verify compliance with safety protocols.
- **Support MRI Technologists**
- Prepare the MRI suite with necessary supplies and clean equipment after use.
- Communicate any patient-specific concerns or needs to the technologist.
- Assist in maintaining an efficient workflow to minimize patient wait times.
- **Equipment and Environment Maintenance**
- Report any technical issues or maintenance needs to appropriate personnel.
- Keep patient areas tidy and well-stocked with necessary materials.

**What You'll Bring**
- **Experience**: At least 1+ year in customer service, preferably in a healthcare or related field.
- **Initiative**: A self-starter who takes ownership of their training and development.
- **Work Ethic**: Punctual, dependable, and committed to excellence in medical and customer care.
- **Flexibility**: Availability to work varied hours, including weekdays and weekends as needed.
- **Efficiency**: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
- **Team Player**: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

**Nice-to-Have**:

- Previous experience in healthcare, hospitality, or MedSpa.
- Proven experience as a Receptionist, Front Office Representative, or similar role.

**Key Competencies**
- Exceptional interpersonal and communication skills.
- Attention to detail and a commitment to high standards of excellence.
- Strong organizational skills and the ability to adapt to change.
- Problem-solving and decision-making abilities.
- Passion for patient care and creating memorable experiences.
- Emotional intelligence to manage emotions effectively and foster teamwork.

**Considerations**
- The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These **15-minute sitting breaks** are in addition to and do not interfere with the **state-mandated meal and rest breaks**

**Our Values**

First: we are **Pioneers**
- Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are **Platform-Builders**
- We're always building foundations that allow us to achieve tomorrow