Client Partner

As a Client Partner (Group Account Director) at History Will Be Kind (HWBK), you will play a critical role in the business, leading the entire client program lifecycle from new business development, strategic planning, in collaboration with the appropriate consultants and client sponsors, to the tactical implementation of campaigns, management of Always On accounts, product and service development, team leadership, alongside culture and learning initiatives. You’ll also get the opportunity to work alongside the integrated Deepend Group offer, collaborating with sister agencies including Deepend, Nomad and How To Impact.

At our Sydney office located in Surry Hills, you will oversee and maintain the overall strategic objectives of the clients you engage with as well as being responsible for the efficient and effective management of the projects within it - working with a diverse group of agency teams to deliver world-class consulting and outputs. You will own the short, medium and long-term delivery commitments of your clients, ensuring that the careful balance between these sometime conflicting requirements, are maintained.

Your role has a considerable stakeholder management component to it, so confident but empathetic communication will be key to your success..

Responsibility Overview
- Plan, implement and grow existing client programs and initiatives
- Engage pitch and onboard new client relationships
- Oversee multiple client teams within the business, ensuring goals are reached
- Manage budgets and funding channels to deliver maximum value for our clients’ business
- Develop assessment protocols for evaluation and improvement of your work and the work of the team
- Maintain organisational standards of satisfaction, quality, and performance
- Lead team learning and development focus - Positive Change Academy - in line with Group L&D goals

**Role in Detail**
- Work closely with client sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
- Lead client engagements and communications teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
- Work as part the History Will Be Kind leadership team - identifying new opportunities across both new business and product and service delivery
- Lead the strategy for your business area to ensure a steady flow of new business referrals and new business opportunities, alongside maximising organic growth
- Drive new business growth, new from new pitches in line with briefs, active prospecting and organic growth - tapping you network to support the overall business targets
- Develop and manage budgets for projects and be accountable for delivering against established business goals / objectives
- Manage fee revenue within agreed margin/profitability parameters, ensure best practice management of costs
- Analyse, evaluate, and overcome risks, and produce campaign reports for management and stakeholders
- Work in collaboration with Account Directors and Project Managers to ensure all your teams are delivering client value whilst ensuring productivity is delivered to the broader business
- Prepare reports for key stakeholders
- Prepare and present key presentations to stakeholders

**Mind set**
- “I love helping to solve business problems.”
- “I believe in integration and the benefits it can bring to both client outcomes and team learning.”
- “Give me a problem, and I’ll show you an opportunity.”
- “I’m passionate about creating the best outcomes for our clients and the HWKB brand, working with Deepend and other Group Companies.”
- “I live and breathe PR/communications/social media/technology and believe in its power to shape all areas of business.”
- “I have my finger on the pulse and love staying across what’s trending in the industry, with clients and beyond.”
- “I’m people-person and am all about the team - we win together.”
- “I take pride in holding a position of authoritative and counsel with my clients, my team and my industry.”
- “I want to inspire others to do the best work of their lives.”

**Qualifications**

Bachelor degree or higher with at least 5 years relevant industry experience preferred.

If this sounds like you and you want to make history, let’s chat