Customer Success Coordinator

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. _
- Together, we inform, advocate and inspire all Australians, for a better Australia. _
- With over 150 brands across news, sport and lifestyle, backed by a team of more than 5,000 dedicated people across the country, News Corp Australia is trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple print, video, audio and digital platforms. _
- Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields._
- As Australia’s number one media group, we are driven by our purpose and guided by our values._

**The News Xtend Team**

Powered by News Corp Australia and with a direct bat-phone to Google and Facebook, News Xtend provides powerful digital marketing campaigns and first class service that our rivals can’t match. With staff based across Australia, our customers have access to local experts who are masters of spruiking - including getting businesses found on search engines, starting conversations on social media and delivering messages where it matters most.

News Xtend gives our customers the ability to focus on their business today, while we help catch their customers of tomorrow.

**Role Responsibilities**:

- Working closely with the Sales and Account Management team, you’ll manage digital campaigns for SMBs across a broad range of Industries
- Have regular calls, manage reporting and build long-lasting relationships with customers
- Collaborate with Trading teams to improve campaign performance, make recommendations to achieve campaign goals
- Closely monitor campaign performance and identify potential campaign issues in a timely manner
- Keep up to date on News Xtend’s suite of products, provide customer solutions to Sales teams to drive future business
- Involvement in various team projects

**Skills and Experience**:

- Excellent written & presentation skills
- Ability to handle customer concerns, strong problem-solving skills and quickly build rapport
- Positive, can-do attitude to deliver across multiple deadlines in fast paced environment
- Ability to build strong working relationships with multiple stakeholders across the business
- Comfortable following detailed workflow processes
- Previous experience within digital is preferred

**News Benefits**:
News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:

- ** Exclusively ours** - Access to publications and products from across the News Corp family
- ** Health & wellbeing** - Advice, support and facilities for healthy minds and bodies
- ** Time off**:

- News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
- ** Helping you grow** - Development opportunities and recognition
- ** Financial wellbeing** - Support on making the most of your money
- ** Perks & discounts** - Exclusive offers across a range of products and services
- ** Giving back** - Make a difference to our communities.
- Diversity strengthens our national teams and newsroom as we seek to tell stories that represent the communities of Australia. Our people make us unique, and so we are committed to equal employment opportunities regardless of race, religion, sexual orientation, age, disability or gender identity. Applicants of diverse backgrounds are encouraged to apply_