Client Coordinator

Always Care Services is a privately owned company and operates as a Registered NDIS provider located in South Australia serving all Adelaide metro since 2016.

We are a culturally sensitive, inclusive, and welcoming community where people with disabilities and those who are ageing, and their families are assisted in maintaining their independent lives. Our mission statement is “To make independent living more enjoyable and fulfilling while providing quality support to empower people with a disability”.

**About the Role**

A Client Coordinator is responsible for providing services and support to individuals with disabilities, their careers, guardians, and other relevant stakeholders. In this role, the Client Coordinator must promote, assist, and aim to maintain a team environment that supports positive relationships with clients and stakeholders and achieves client’s goals and ambitions. The role will entail meeting clients' needs in a timely manner, supervise to ensure houses are maintained and in order at all times. In addition, the position requires the person to commit to the aims and objectives of providing timely, appropriate, and consistent services.

**Key responsibilities include**:

- Develop a detailed understanding about each client’s individual support needs and goals on their care plan.
- Facilitate increased client input into the daily operations of the service.
- Provide support to staff members as required.
- Supervise and mentor staff members in accordance with company policies and procedures.
- Meet client needs in a timely and courteous manner.
- Supervise to ensure houses are maintained and in order at all times.
- Oversee staff members are adhering to client care plans and duties.
- Examine client request to properly identify and resolve their concerns.
- Support client service efforts through program design, implementation, recovery and follow-up.
- Seeks to empower staff members and assist in resolving client related issues effectively and efficiently.
- Effectively manage tasks or program assignments including follow-up and delegation.

**Essentials**
- Proven experience in case management
- Possess at least 1-2 years of experience in a similar role.
- Previous experience in roster and line management and/or mentoring staff
- Effective written and verbal communication skills
- Proficient in the use of computer and MS Office Suite
- Demonstrated ability to work effectively as an individual and as a team member.
- Effective organizational and time management skills
- Hold a current ‘C’ Class Driver’s License
- National Police Clearance obtained within the last three (3) months
- Working with Children’s Check
- NDIS Worker Screening

**Desirable Skills and Experiences**
- Hold an understanding of National Disability Insurance Scheme (NDIS).
- Ensure full and timely compliance with all regulatory, accountability and contractual obligations including alignment with NDIS & NDIS Commission.
- Be flexible, willing to learn and take on new tasks, resilient and problem solve.
- Work in a team and independently and be able to use your discretion.
- Committed to recognising the person before the disability or diagnoses.
- Be a positive and adaptable person who adapts to a changeable environment.

**Why Always Care Services**
- Ongoing training and support.
- Culturally diverse, vibrant and enjoyable working environment.
- Enjoy casual barbeques.
- Open Door policy with our Management.
- Company Mobile phone & Laptop

**How to apply**

**Salary**: $68,000.00 - $75,000.00 per year

Ability to commute/relocate:

- Para Hills, SA: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client Coordinator: 1 year (required)

Licence/Certification:

- NDIS Workers Check (required)

Work Authorisation:

- Australia (required)

Work Location: In person