Head of Client Success

4 days ago

Surry Hills, New South Wales, Australia Buttr Marketing Full time $120,000 - $180,000 per year

Head of Client Success

We are Buttr, a creative performance agency that helps eComm brands grow fast through bold creative and paid media. We work with some of the most exciting names in beauty, fashion, and lifestyle, and we are now looking for a Head of Client Success to lead and elevate how we deliver for our clients.

This is a senior, client-facing role for someone who knows how to build trust, drive results, and create long-term partnerships. You will sit at the intersection of commercial growth, client relationships, and team performance, ensuring that Buttr not only delivers but exceeds expectations.

What You'll Be Doing

  • Leading the Client Success function, setting the standard for communication, strategy, and client outcomes
  • Acting as the strategic partner to our clients, ensuring KPIs, retention, and growth are always front of mind
  • Managing and mentoring our Client Success team, helping them grow into confident, commercially minded operators
  • Collaborating with Performance, Creative, and Strategy leads to ensure client campaigns run seamlessly
  • Identifying opportunities for upsell, expansion, and strengthening client partnerships
  • Owning client satisfaction metrics, spotting risks early, solving problems proactively, and keeping retention high
  • Working directly with the founders to shape and scale Buttr's client delivery approach as we continue to grow

Who You Are

You are an experienced client leader who thrives in fast-moving environments and knows how to balance strategy with relationships. You do not just manage accounts, you shape partnerships, align business goals, and make sure clients see you as indispensable.

  • 5+ years in client services, account management, or a leadership role within an agency or high-growth environment
  • Commercially sharp, with a strong understanding of how creative and media drive business outcomes
  • An exceptional communicator, professional, confident, and empathetic
  • Organised and reliable, you set the standard for detail and follow-through
  • A natural leader, you coach, mentor, and elevate those around you
  • Ambitious, curious, and hungry to help build something with impact

What It's Like at Buttr

We are a lean, high-output team that moves fast, has high standards, and does not do fluff. The people here are ambitious, supportive, and sharp, and the learning curve is steep (in a good way).

You will be close to the founders, close to the creative, and close to the strategy. If you want to lead client success at an agency where performance and creativity truly intersect, this is your chance.

What You'll Get

  • Competitive salary plus performance incentives
  • Leadership role with real influence in shaping the agency
  • Mentorship from experienced performance and creative strategists
  • Architecturally designed office in Surry Hills, with 1 WFH day per week
  • A fast-paced team culture that rewards proactivity and commercial thinking
  • The chance to work on brands you will actually want to tell your friends about

If you are ready to lead client success at one of Australia's fastest-growing creative performance agencies, apply now.

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