Head of Client Success

6 days ago

Surry Hills, New South Wales, Australia Buttr Marketing Full time $120,000 - $180,000 per year

Head of Client Success

We are Buttr, a creative performance agency that helps eComm brands grow fast through bold creative and paid media. We work with some of the most exciting names in beauty, fashion, and lifestyle, and we are now looking for a Head of Client Success to lead and elevate how we deliver for our clients.

This is a senior, client-facing role for someone who knows how to build trust, drive results, and create long-term partnerships. You will sit at the intersection of commercial growth, client relationships, and team performance, ensuring that Buttr not only delivers but exceeds expectations.

What You'll Be Doing

  • Leading the Client Success function, setting the standard for communication, strategy, and client outcomes
  • Acting as the strategic partner to our clients, ensuring KPIs, retention, and growth are always front of mind
  • Managing and mentoring our Client Success team, helping them grow into confident, commercially minded operators
  • Collaborating with Performance, Creative, and Strategy leads to ensure client campaigns run seamlessly
  • Identifying opportunities for upsell, expansion, and strengthening client partnerships
  • Owning client satisfaction metrics, spotting risks early, solving problems proactively, and keeping retention high
  • Working directly with the founders to shape and scale Buttr's client delivery approach as we continue to grow

Who You Are

You are an experienced client leader who thrives in fast-moving environments and knows how to balance strategy with relationships. You do not just manage accounts, you shape partnerships, align business goals, and make sure clients see you as indispensable.

  • 5+ years in client services, account management, or a leadership role within an agency or high-growth environment
  • Commercially sharp, with a strong understanding of how creative and media drive business outcomes
  • An exceptional communicator, professional, confident, and empathetic
  • Organised and reliable, you set the standard for detail and follow-through
  • A natural leader, you coach, mentor, and elevate those around you
  • Ambitious, curious, and hungry to help build something with impact

What It's Like at Buttr

We are a lean, high-output team that moves fast, has high standards, and does not do fluff. The people here are ambitious, supportive, and sharp, and the learning curve is steep (in a good way).

You will be close to the founders, close to the creative, and close to the strategy. If you want to lead client success at an agency where performance and creativity truly intersect, this is your chance.

What You'll Get

  • Competitive salary plus performance incentives
  • Leadership role with real influence in shaping the agency
  • Mentorship from experienced performance and creative strategists
  • Architecturally designed office in Surry Hills, with 1 WFH day per week
  • A fast-paced team culture that rewards proactivity and commercial thinking
  • The chance to work on brands you will actually want to tell your friends about

If you are ready to lead client success at one of Australia's fastest-growing creative performance agencies, apply now.

  • Head Sommelier

    1 week ago

    Surry Hills, New South Wales, Australia nour Full time $80,000 - $120,000 per year

    Join one of Sydney's most exciting dining destinations.Nour is part of ESCA Group, one of Australia's most renowned hospitality groups, with a portfolio that includes some of Sydney's most celebrated restaurants — Ito (1 Hat), Aalia (2 Hats), Lilymu, Joji, and more. Nour itself is proud to hold 1 Hat and 2 Goblets, recognised for its vibrant modern Middle...

  • Head of Marketing

    1 week ago

    Surry Hills, New South Wales, Australia Stella Insurance Full time $90,000 - $120,000 per year

    Position:Head of MarketingRegion:Australia (Sydney Based)Reporting to:Managing DirectorStella is on a mission to champion equality and design products for a fairer world. We offer highly competitive car insurance that has been developed around the needs and priorities of women, pet insurance to help cover those that matter most to them, and travel insurance...

  • Head of Performance

    1 week ago

    Surry Hills, New South Wales, Australia Hays Full time $180,000 - $190,000 per year

    Head of Performance & Digital Media | Strategic Leadership OpportunityA leading independent agency is seeking an experienced and strategic leader to oversee its performance and digital media function. This newly created role offers the opportunity to shape the agency's digital future, drive measurable outcomes for clients, and lead a high-performing team...

  • Client Service Officer

    1 week ago

    Surry Hills, New South Wales, Australia Department of Communities and Justice Full time $80,129 - $92,701 per year

    Company description: Department of Communities and JusticeJob description: Client Service OfficerLocation: Strawberry Hills, Waterloo & Surry HillsClerk Grade 2/4, Base Salary range $ 80,129 - $ 92,701 pa plus superannuation & annual leave loading, plus other benefitsOpportunities for learning, development, and career progressionGenerous leave entitlements...

  • Account Manager, Customer Success

    1 week ago

    Surry Hills, New South Wales, Australia Hatch Full time $80,000 - $120,000 per year

    This is a Account Manager, Customer Success role with Streem based in Surry Hills, NSW, AU== Streem ==Role Seniority- juniorMore about the Account Manager, Customer Success role at StreemYour role as an Account ManagerOur Account Management team is integral in creating stellar customer experiences for our valued clients. As an Account Manager in the Customer...

  • Head of Category Development

    6 days ago

    Surry Hills, New South Wales, Australia Blackmores Group Full time $120,000 - $180,000 per year

    Purpose of role:As Australia's most trusted manufacturer of natural health products 15 years running, and one of the Financial Reviews Best Places to Work in 2023, it couldn't be a better time to join a truly purpose-led brand that has wellbeing and workplace flexibility at the heart of our culture We are hiring for a Head of Category Development for...

  • Head of Engineering

    6 days ago

    Surry Hills, New South Wales, Australia Torrens University Australia Full time $120,000 - $180,000 per year

    Who we are?At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That's why we're on a mission to increase...

  • Head of Department

    1 week ago

    Surry Hills, New South Wales, Australia Acknowledge Education Full time $120,000 - $180,000 per year

    Company DescriptionAcknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and...

  • Client Account Manager

    4 days ago

    Surry Hills, New South Wales, Australia TheDriveGroup Full time $60,000 - $80,000 per year

    Please Note: To apply, you must be based in Sydney, with full Australian working rights, and be able to work in a Hybrid capacity in our Surry Hills office.Salary on offer is $60-70k+super (dependant on experience) + superannuationTheDriveGroup: Building Teams Better Than Ever Before. We are a young and ambitious specialist technology and marketing...

  • Client Care Representative

    1 week ago

    Surry Hills, New South Wales, Australia Neurosensory Full time $43,000 - $65,000 per year

    We are looking for a talented, enthusiastic and dedicated Client Care Representative to join our clinic located inDarlinghurst, inside the St Vincents Hospital.This is a permanent full-time role, 5 days per week from Monday-Friday. Hours of work will be between 9.00am - 5.00pm.Who are we?Neurosensory is a complete hearing health care company, with 25 clinics...