Software Support Analyst

1 week ago

Sydney, Australia Objective Corporation Full time

**About Objective**:
At Objective we create software that makes a difference. With over 400 people and 5 development labs spread across Australia, New Zealand, the United States of America and the United Kingdom, Objective is a market leader in information and process governance software-based solutions.

**Our role**:
As a Software Support Analyst, you will be responsible for providing remote technical support to ensure the Objective solution works as designed in the customer environment. You will be assigned a set of customers and your role will be to foster client relationship and grow customer environmental knowledge over time to ensure high levels of customer satisfaction. The role reports to the Software Support Manager and does not have people management responsibilities.

**What your day will look like**:

- ** Incident Support Services - **Provide remote technical support to customers, diagnose and offer solutions within agreed service levels while considering business impacts and contractual obligations.
- ** Technical Knowledge - **Stay updated on Objective solutions and related environments. Set up and manage testing systems and lab equipment for efficient problem duplication.
- ** Customer Relationship - **Own the technical support for assigned customers and build positive relationships with their key technical contacts. Work with the Objective Client Executive to ensure smooth communication and critical impact management.
- ** Customer On-site/Remote Meetings - **Conduct regular customer support meetings as per the account plan. Prepare necessary documentation and reports, and ensure the customer benefits from Objective support offerings.
- ** Achievement of Customer Support performance targets**:

- Meet performance targets and collaborate with Customer Support management to improve performance if needed
- ** Customer Support Projects & Initiatives - **Act as a technical expert for customer support and collaborate with internal stakeholders to enhance customer satisfaction with the organization's products and services.
- Other duties as reasonable requested.

**What skills you will need**:

- Proficiency in Microsoft Office and operating systems (Windows and Linux).
- Knowledge of PHP scripting language and Relational Database Management Systems (MySQL/SQL Server).
- Experience delivering technical support to customers in a post-sales role for enterprise software vendors.
- Strong communication (verbal and written) and teamwork abilities.
- Customer service skills, focused on positive outcomes for customers.
- Timely decision-making with risk assessment, alternative evaluation, and judgment.
- Effective problem-solving and presentation skills.

At Objective, we believe in hiring the best and brightest individuals who are passionate about their work and delivering innovative solutions. We understand that not everyone may meet all of the requirements listed, but we still encourage you to apply. Our aim is to create an inclusive and flexible work environment that fosters creativity and allows talented individuals to thrive.

  • Support Analyst

    1 week ago

    Sydney, Australia MRI Software Full time

    About the Role: MRI Software is seeking a Software Support Analyst with strong written knowledge and hands-on experience in Oracle PL/SQL. In this role, you will develop, diagnose, and resolve issues related to PL/SQL code and SQL queries, leveraging your understanding of core business functions. This is an exciting opportunity for someone eager to gain...

  • Technical Support Analyst

    1 week ago

    Sydney, New South Wales, Australia Latner Software Full time $70,000 - $80,000 per year

    Hybrid (Sydney, Australia)| $70,000 – $80,000 + Super| Full-timeAbout Latner SoftwareAtLatner Software, we're reimagining the future of software for theEquipment Rental industry.We're an innovative startup building modern, powerful, and intuitive tools that help rental businesses thrive. As we continue to scale, we're looking for aCustomer Support...

  • Software Support Analyst

    1 week ago

    Sydney, Australia Objective Full time

    **About Objective**: At Objective we create software that makes a difference. With over 400 people and 5 development labs spread across Australia, New Zealand, the United States of America and the United Kingdom, Objective is a market leader in information and process governance software-based solutions. **Our role**: As a Software Support Analyst, you will...

  • Application Software Support Analyst

    6 days ago

    Sydney, Australia Selected Interventions Full time

    Application Software Support Analyst You are looking for an interesting and varied permanent position within a small and friendly Application Software Support team in order to gain commercial experience in a wide range of technical fields. With a solid Analyst to detail you can follow business workflows, problem solve and communicate resolutions...

  • Functional Business Analyst

    4 weeks ago

    Sydney, New South Wales, Australia XPT Software Full time

    OverviewJoin to apply for the Functional Business Analyst role at XPT Software.ResponsibilitiesCollaborate with business stakeholders to gather, analyse, and document requirements.Break down large, ambiguous problems into smaller, well-defined tasks or use cases.Create process flows, user stories, functional specifications, and other artifacts.Translate...

  • Functional Business Analyst

    4 weeks ago

    Sydney, New South Wales, Australia XPT Software Full time

    OverviewJoin to apply for the Functional Business Analyst role at XPT Software.ResponsibilitiesCollaborate with business stakeholders to gather, analyse, and document requirements.Break down large, ambiguous problems into smaller, well-defined tasks or use cases.Create process flows, user stories, functional specifications, and other artifacts.Translate...

  • Business Analyst with Net Reveal

    4 weeks ago

    Sydney, New South Wales, Australia XPT Software Full time

    OverviewJoin to apply for the Business Analyst with Net Reveal role at XPT Software5 days ago Be among the first 25 applicantsJoin to apply for the Business Analyst with Net Reveal role at XPT SoftwareResponsibilitiesParticipate in end-to-end business requirement creation after discussion with Business users and policy team which also includes translating...

  • Business Analyst with Net Reveal

    4 weeks ago

    Sydney, New South Wales, Australia XPT Software Full time

    OverviewJoin to apply for the Business Analyst with Net Reveal role at XPT Software5 days ago Be among the first 25 applicantsJoin to apply for the Business Analyst with Net Reveal role at XPT SoftwareResponsibilitiesParticipate in end-to-end business requirement creation after discussion with Business users and policy team which also includes translating...

  • Support Analyst

    1 week ago

    Sydney, Australia MRI Software Full time

    About The Role: **Responsibilities**: - Provide front-line support and communicate with clients directly in a confident and professional manner - Assist Investment Modeling users online to resolve support tickets, in a timely and effective manner - Contribute to product documentation and ability to convey information in a concise and effective manner -...

  • Analyst Programmer

    4 days ago

    Sydney, Australia FinXL Full time

    **Job details**: - Posted 09 October 2024 - SalaryNegotiable - LocationSydney - Job type Permanent - DisciplineData & Analytics - Reference90M0653365_1728429847 **Job description**: FinXL IT Professional Services is an innovative Australian owned company providing our clients with technology enabled business solutions and consulting services. As the...