Application Software Support Analyst

2 weeks ago

Sydney, Australia Selected Interventions Full time

Application Software Support Analyst

You are looking for an interesting and varied permanent position within a small and friendly

Application Software Support team in order to gain commercial experience in a wide range of technical fields. With a solid

Analyst to detail you can follow business workflows, problem solve and communicate resolutions effectively to clients.

Your primary activities will include:
**Selected Interventions is the company responsible for the development and ** Escalating issues to 2nd / 3rd line support, and other departments where deployment of the class leading ECHO Service Management Framework - used by multi
- necessary billion turnover, global waste management companies to manage their daily operations.
- Troubleshooting and verifying issues raised

We are a growing, friendly, and engaged team that is passionate about technology, customer
- Utilise and contribute to support material such as standard service and revolutionising field service management. We strive to work smart and hard operating procedures and knowledge base whilst maintaining a work-life balance that allows us to enjoy ourselves both in and outside

Positioned within the Support team, your role will be vital to ensuring a high level of support, **BSc. in IT, equivalent degree or experience building confidence for our valued clients with their uniquely configured ECHO deployments. ** Excellent written, verbal and interpersonal communication skills
- Good analytical skills and attention to detail
- exposure to all areas of the business. You will be comfortable and competent boarding and quarterly release management. communicating face to face, on the phone and via electronic meetinsg, to analyseCustomer queries and provide support. Any of the following would be an advantage: This role offers you exposure to technology and the waste management logistics industry, the
- Previous history with web-based systems ability to address client concerns and issues raised will help to maintain confidence in the
- Basic SQL knowledge system and ensure industry best practice is followed.

Permanent position based in Sydney
*

Package $60 to $70K depending on experience

Please send CV and covering note

Selected Interventions Limited Registered Company 07641169 Registered Address MOORGATE HOUSE, 7B STATION ROAD, WEST OXTED, RH8 9EE

Trading Address COBDEN HOUSE, PARK LANE, RICHMOND, SURREY, TW9 2RA

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

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