
Technical Support Analyst
7 days ago
Hybrid (Sydney, Australia)
|
$70,000 – $80,000 + Super
|
Full-time
About Latner Software
At
Latner Software
, we're reimagining the future of software for the
Equipment Rental industry
.
We're an innovative startup building modern, powerful, and intuitive tools that help rental businesses thrive. As we continue to scale, we're looking for a
Customer Support Analyst
to join our growing team and play a key role in helping customers get the most out of our platform.
If you love problem-solving, enjoy working directly with users, and want to grow your career in a fast-moving SaaS environment — this is the role for you.
What You'll Do
- Be the first point of contact for customer support inquiries via chat, email, and phone.
- Troubleshoot and resolve technical issues quickly and effectively.
- Collaborate closely with our Product and Engineering teams to escalate and solve complex problems.
- Document customer interactions, common issues, and solutions to build out our internal knowledge base.
- Help onboard new customers and ensure they're set up for success.
- Identify recurring issues and share insights that drive product and process improvements.
What You'll Bring
- 2+ years of experience in a
customer support or technical support
role (ideally within a SaaS company). - Strong
technical troubleshooting
and
communication
skills. - Experience using tools like
Zendesk
,
Intercom
, or
Jira Service Management
. - A passion for helping people and delivering exceptional customer experiences.
- Ability to thrive in a
fast-paced startup
where every day looks a little different.
Nice to Have
- Knowledge of the
equipment rental
,
ERP
, or
asset management
industries. - Experience with
SQL
, APIs, or basic data analysis. - Familiarity with SaaS environments and customer feedback loops.
What's in It for You
- Salary: $70K – $80K + Super
- Flexible work hours and a supportive, balanced work culture
- Ongoing learning and professional development opportunities
- A young, innovative, and collaborative team where your ideas matter
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