Renewals Account Manager

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Our exciting role as a Renewal Account Manager will manage an assigned territory of accounts to manage contract renewal targets, build upon existing relationships, and ensure customer satisfaction. You will be proactive and curious and be able to anticipate your client’s needs before they know themselves

Reporting to the General Manager Retail Customer Accounts in Australia and New Zealand, this role is accountable for retention of customers within an allocated portfolio in both Metro and Regional areas.

We are committed to growing the capabilities of our people, and a focus for us is to continue to build our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Career development and opportunities for growth and development is a focus for your leadership team.

Key Areas of Responsibilities:
- Maintain lasting relationships with clients and partners to drive revenue margins in your assigned territory- Reporting on your territory including site management, transaction volumes,- Account planning in a proactive manner to renewal contracts- Negotiation and securing of allocated renewals and change of ownerships on contracts- Managing up-sell/cross-sell opportunities- Ensure ongoing client satisfaction- Respond to customer complaints and help resolve issues in a timely manner- Team player, willing to collaborate and assist other sales team members to achieve better results- Perform any ad hoc tasks and projects as required by General Manager Retail Customer Accounts- Stay on top of industry trends to identify potential opportunities for company growth

Experience and skills required:
- Prior experience in Account Manager, Customer Service or Renewal Management highly desired- Bachelor’s degree preferred in business/marketing- Natural relationship builder- Strong verbal and written communication skills- Excellent negotiation and presentation skills- Strong time management- High level of accuracy and attention to detail- Strong analytical skills and ability to think and plan strategically.

To be successful for this role, you must have:
- A valid full time working visa, Permanent Residence or Citizenship- Be in Australia and able to commence work within a 4 week period

What we offer:
- Competitive base salary + commissions- Ongoing training and development- Permanent position

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.