Account Manager

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Family: Commercial

Job Title: Account Manager

Reports To: General Manager Retail Customer Accounts

Department: Commercial

Job Purpose/Summary:
Reporting to the General Manager Retail Customer Accounts of their region, the role of an Account Manager is primarily a Farmer with responsibility for the retention of customers within an allocated portfolio in both Metro and Regional areas. The Account Manager will need to achieve contract renewal targets, build on existing relationships, and ensuring customer satisfaction within their allocated accounts. They’ll be a proactive and curious member of the sales team, identifying growth opportunities for clients before they identify a need or gap for themselves.

Summary of Duties and Responsibilities:

- Build and maintain lasting relationships with clients and partners by understanding focus and needs, and anticipating them in advance. Site management, prioritising and researching i.e. transaction volumes, expiry of contracts, using relevant Database tools
- Regular planning for account management
- Building a sales pipeline to ensure a constant stream of renewals
- Follow up calls to merchants regarding resigning of their existing contracts, ensuring their needs are met and identifying opportunities
- Negotiation and securing of allocated renewals and change of ownerships
- Managing contracts and up-sell/cross-sell opportunities
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-today basis
- Entering all required data for sales onto the company system
- Continual liaising with internal departments
- Respond to customer complaints and help resolve issues to help our business deliver a great customer experience and enhance the company’s reputation
- Team player, willing to collaborate and assist other sales team members to achieve better results
- Refer matters with supporting documentation to the appropriate departments for follow up and action, if required
- Conduct yourself in a proactive and professional manner dealing with clients and staff
- Report to the General Manager Retail Customer Accounts with all progress, keeping them updated on the progress of renewals/change of ownerships and completion of targets
- Perform any ad hoc tasks and projects as required by General Manager Retail Customer Accounts
- Stay on top of industry trends to identify potential opportunities for company growth

Success criteria and performance measures:

- Account Manager specific: o Secure existing clients by renewing contracts and exceeding renewal targets o Prevent customer attrition o Increase revenue from existing accounts o Maintain professional relationships internally and externally to ensure clients are satisfied o Efficient reporting and administration of relevant documentation o Opportunities for new sales as they arise
- Ensure comparable market share People: Makes Cardtronics a Great Place to Work and Grow
- Customer: Makes Customers Raving Fans
- Results: Owns the results and makes it happen
- Teamwork: Ensures we win as one team
- Secure: Builds trust and protects our customers
- Innovation: Builds for the future

Minimum Knowledge, Skills, and Abilities Required:
**Qualifications**:

- Bachelor’s degree preferred in business/marketing and/or
- Account management industry experience within relevant retail sectors

**Experience**:

- Possess a minimum 2-3 years customer service, account management or sales history

**Skills**:

- Natural relationship builder with integrity, reliability and maturity
- Strong verbal and written communication skills and able to relate to people at all levels
- Sound understanding of financial/business concepts
- Excellent negotiation and presentation skills
- Superior client relationship skills
- Strong time management and organisational ability
- Motivation for Sales
- Excellent Teamwork skills
- Sound problem solving/conflict resolution skills; particularly the ability to deal with difficult customers
- Proficiency in Microsoft Office and CRM software, with aptitude to learn systems
- Ability to deliver on targets, goals and objectives
- Ability to work without direct supervision
- High level of accuracy and attention to detail
- Strong analytical skills and ability to think and plan strategically

Abilities
- Ability to understand client needs, and negotiate costs and services
- Ability to deliver on targets, goals and objectives
- Ability to adapt to a fast-paced, changing work environment
- Ability to manage multiple accounts
- Optimistic and able to identify opportunities even within difficult situations
- Represent the Company professionally with a positive attitu