Renewals Account Manager

2 weeks ago

Chatswood, Australia Talent International Full time

**Job Details**:
**Location**

Chatswood

**Salary**

AU$115000 - AU$130000 per annum

**Job Type**

Full Time

**Ref**

BBBH101589_1683619696

**Contact**

Lucy Gerondis

**Posted**

6 days ago

**About the company**
Our client is a highly reputable, market-leading, global software company that specialises in in Business Software Solutions.
**About the Role**

**Responsibilities**
- Ensure accuracy of a high volume of customer data and manage and maintain the Contract and Billing database.
- Track status of renewal commitments and proactively follow up with customers as required ensuring that all renewals are completed prior to due dates.
- Assist with Customer Success Plans and other auto attach products for existing customers.
- Review and build documentation around Renewal's process.
- Research and respond to Sales, Support, and Services team questions and requests by effectively using the contract and billing systems.
- Report on Churn and Do Not Renew (DNR) and MRR and ARR.
- Ensure contract enforcement e.g. notice periods and contract end dates.

**Essential Requirements**
- Highly developed understanding of pricing and its impact on revenue
- Good quantitative skills as you will be working with large amounts of data
- Ability to identify risk points with a proactive approach to addressing them
- Strong critical thinking skills
- Strong interpersonal and communication skills, both written and verbal, as this is a customer facing role
- Must be systems savvy - Salesforce experience would be desirable but not essential
- Finance related degree desirable but not essential

**Benefits**
- Structured career progression plans
- Additional wellbeing days (25 days leave a year)
- Yearly health contribution you'll also be able to choose from a range of benefits to suit you
- 3 charity days you can take to support something that matters to you
- Highly flexible hybrid working environment
- Excellent work life balance
- Beautiful office space, easily accessible by public transport
- Friendly, supportive team

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