Head of Performance

Business Unit:
**Performance Support**
- Function:
**Operations**
- Job Code:
**701952**

**Head of Performance**

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3000 committed team members who are up to the challenge.

**About the Role**

The Head of Performance will support the Director of Operations Modernisation and Performance in exceeding V/Line’s service performance KPIs. This role involves leading a team of analytics and change management specialists to promote a high-performance culture through investigation, analysis, continuous improvement and reporting.
- Key Accountabilities include:_
- **Enterprise Performance Improvement**: Develop and manage V/Line’s Enterprise Performance Improvement Plan to meet SLA requirements and performance objectives.
- **Operational Improvement Initiatives**: Identify, develop, and implement short, medium and long-term operational performance improvement initiatives.
- **Stakeholder Engagement**: Build and maintain strong relationships with internal and external stakeholders, including the Department of Transport & Planning and Metro Trains Melbourne to drive performance improvements.
- **Team Leadership**: Lead a team focused on analytics and change management, ensuring daily performance readiness and creating a culture of excellence.
- **Strategic Reporting and Analysis**: Develop and administer a performance analytics and insights roadmap, using tools like Power BI to enhance business knowledge and reporting.
- **Continuous Improvement and Risk Mitigation**: Create strategies and solutions to mitigate risks, drive continuous improvement, and adopt best practices across infrastructure, assets, and operations.
- **Technological Modernisation**: Provide strategic advice and support for the modernisation of technological systems to enhance operational performance.

**About You**

You are a collaborative and constructive leader, capable of building strategic relationships and driving cultural change. You excel in partnering and consulting across the organisation and bring a well-rounded background in performance, analytics and continuous improvement.
- **Extensive Operational Experience**: Relevant experience in a similar senior position within rail or fast-paced customer operations is highly valued.
- **Sector Knowledge**: Strong understanding of the public transport sector and Victorian Government priorities is preferred.
- **Project Management Skills**: Proven experience in managing projects and leading complex change programs, including continuous improvement and change management frameworks.
- **Communication Excellence**: Highly developed written and verbal communication skills, including the ability to prepare high-level reports, presentations and business cases, and effectively manage analytical information and insights.
- **Cultural Change Management**: Demonstrated experience in managing and driving cultural change, with a focus on performance improvement and uplifting team capabilities.
- **Presentation and Facilitation**: Skilled in presenting and facilitating discussions with senior leadership teams, pulling together and reporting from a high business level.
- **Alignment with V/Line’s Values**:Responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
- In addition to free myki travel, we offer:_
- Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential - We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.

**How to Apply**

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respec