L1-2 Service Desk Technician

18 hours ago

Melbourne City Centre, Australia HAYS Full time

Work for a global market leader that offers excellent career development opportunities and competitive salary

**Your new company**
A global organisation based in Melbourne CBD requires a Level 1-2 Service Desk Technician for a 12-month fixed term contract commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and career development opportunities.

**Your new role**
In this exciting new role, you will be:

- Taking first line calls from partners and staff to troubleshoot technical issues
- Logging tickets and managing them effectively
- Setting up and configuring new software and hardware, ensuring 100% functionality
- Relocation and setting up of IT equipment and ensuring that assists are managed accurately

**What you'll need to succeed**
- Minimum 2 years’ experience in a similar Service Desk or Help Desk role, providing Level 1/2 support
- Working knowledge and experience of Windows 10 and Office 2019/ Microsoft 365
- Excellent communication skills and the ability to develop rapport with both internal and external clients, both in person and over the phone
- Hardware and software troubleshooting experience
- Possession or progression towards ITIL v3 or v4 certification or a Microsoft certification is desirable.
- Exposure to a legal or professional services environment will be highly regarded.

**What you'll get in return**
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out

**What you need to do now**

**LHS 297508** #2722815

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