L2 Service Desk Analyst

2 weeks ago

Melbourne, Australia Profusion Group Full time

**Company Overview**

***
Profusion is working with a global client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.

**Role Overview**

***
Working as an IT Service Desk Analyst you will work across L1 and L2 tickets joining an established Service Desk team who support a medium sized global corporate environment.
- Responsible for Level 2 Service Desk support & administration including desktop and server, and management of incidents and service requests in Service Now.
- Provide backup as interim Service Desk Manager to cover absences.
- Includes investigation of Level 2 technical infrastructure issues.
- Work with internal and external IT support teams to resolve user IT issues.
- Role may occasionally require specific shift times (07:30 to 16:00) or (09:30 - 18:00) to support key on-site business activities.
- Minimum of 2 days in-office attendance per week

**Role duties**:

- End-user support
- Ability to prioritise urgent tickets
- System administration
- Voice & Video Conferencing support
- Network admin
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders

**Skills & Experience**
- Minimum of 3-5 years’ experience in IT Desktop Support in a corporate environment
- Minimum of 1-2 years’ experience as in a Team Leader or Manager role
- Strong experience with Microsoft suite (2010 - 365)
- ITIL knowledge
- ServiceNow experience
- Excellent communication skills both written and oral

**What’s on Offer**

***
This role offers a broad scope of work and a role where you can really make an impact to the business.

Some benefits include:

- Professional working environment
- Modern office close to a major CBD train station
- Competitive bonus
- Hybrid model WFH 2/3 days

Click on the ‘
**APPLY’ **button or contact
**Dave on 0407530050**

***
- Profusion respect people, value diversity and are committed to equality._

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