Service Desk Officer

19 hours ago

City of Brisbane, Australia NTI Australia Full time

Based in our Brisbane Head Office, an opportunity has arisen for a Service Desk Officer to join our dedicated IT department. This role will see you support our business across a range of technologies including Windows, MS Office, Active Directory, SCCM, Video Conferencing, VPN and Azure Virtual Desktop (to name a few). You will also be trained and provide support to our people in a range of internally built systems and applications.

You will be an essential member of a team providing exceptional L1/2 support and service to the business via the NTI Service Desk.

Key responsibilities include:

- Deliver proactive L1/2 support and customer service both over the phone and face to face
- Create and manage user accounts, mailboxes and system access
- Troubleshooting end-user devices (laptops/mobiles/tablets) and applications (Windows, Office, Telephony, VPN etc.)
- Build, assignment and asset management of end-user equipment – Laptops, Mobiles, tablets, peripherals
- Monitoring and maintaining end-user security software
- Manage application deployments, software version control and configuration
- Triage and Collaborate with the larger IT Team as required
- On occasion visiting other NTI sites to support staff and work through local issues
- Contribute to continual improvement through process and documentation development and review.
- Support and contribution to wider IT projects and initiatives
- Participate in our on-call 24/7 roster

What we’ll love about you:

You are a natural problem solver with an intrinsic customer-centric approach. You have a positive and proactive mindset and can manage conflicting priorities whilst providing exceptional service.

In addition, you will have:

- Ideally, experience working in a service desk environment
- Excellent attention to detail and accuracy
- A tertiary qualification in IT or related discipline (desirable but not essential)

Please note, this role will be required to work physically in the office between the hours of 7am to 7pm.

What to expect when you’re a part of the NTI family:

NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero). We are committed to being a Best Employer of the Best People and as such, we offer:

- A real and tangible commitment to your development and ongoing study
- Competitive annual incentive program
- Generous discounts on a large range of personal insurance products
- Access to discounts on over 350 retailers across Australia
- Paid parental leave and the ability to apply for flexible working arrangements + more

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.

Ready to apply? We can’t wait to read your application

NTI is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

#J-18808-Ljbffr

  • IT Service Desk Officer

    1 week ago

    City of Brisbane, Australia Port of Brisbane Pty Ltd Full time

    - Support the team and customers in a job where no two daysare the same. - Working predominately Monday to Friday with the addition ofworking two weekends in a 6-week period (either on call orbased at the Brisbane International Cruise Terminal) andvarying start and finish times allowing for balance, no matterwhat’s important to you outside of work. -...

  • Service Desk Officer

    2 weeks ago

    Brisbane, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment. **Service Desk Officer** - 12-month contract - Customer service experience working in a large Queensland government department - Experience with Ivanti Service Manager Service Desk software or similar Are you an experienced Service Desk Officer with...

  • Service Desk Officer

    1 week ago

    Brisbane, Australia HAYS Full time

    Service Desk Officer with State Government **Your new company** Hays Technology have partnered with a highly sought-after State Government department to assist in filling a vacancy in their flourishing service desk. With a 12-month contract available, you don't want to miss out on this opportunity! **Your new role** As the Service Desk Officer, you will...

  • Service Desk Officer

    3 weeks ago

    Brisbane, Queensland, Australia Public Sector People Full time

    Overview Are you passionate about IT support and ready to develop your skills in a Level 1-2 Service Desk role? We're looking for a friendly, hands-on support officer to join our client's team in the Scenic Rim region. If you enjoy helping people and thrive in a busy environment, this could be the perfect fit for you What You'll DoProvide IT support...

  • Service Desk Officer

    4 weeks ago

    Brisbane, Queensland, Australia Public Sector People Full time

    OverviewAre you passionate about IT support and ready to develop your skills in a Level 1-2 Service Desk role? We're looking for a friendly, hands-on support officer to join our client's team in the Scenic Rim region. If you enjoy helping people and thrive in a busy environment, this could be the perfect fit for youWhat You'll DoProvide IT support through...

  • IT Service Desk Officer

    2 weeks ago

    Brisbane, Australia Port of Brisbane Full time

    Port of Brisbane Closing date: 08/07/2025 - **Further develop** your service desk/network background - **Respectful and supportive team environment**: - Support the team and customers in a job where no two days are the same. - Working predominately Monday to Friday with the addition of working two weekends in a 6-week period (either on call or based at the...

  • Service Desk Officer

    1 week ago

    Brisbane, Queensland, Australia NTI Ltd Full time $60,000 - $90,000 per year

    What you'll love about the opportunity:Based in our Brisbane Head Office, an opportunity has arisen for a Service Desk Officer to join our dedicated IT department. This role will see you support our business across a range of technologies including Windows, MS Office, Active Directory, SCCM, Video Conferencing, VPN and Azure Virtual Desktop (to name a few)....

  • Service Desk Analyst

    3 weeks ago

    City of Brisbane, Australia Avant Mutual Group Full time

    Posted Tuesday 19 August 2025 at 2:00 pm Location: Brisbane (hybrid 4 days in the office) Type: 12 Month Fixed Term Contract Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years. Avant now represents 90,000 health practitioners and medical students across every...

  • IT Service Desk Officer

    1 week ago

    Brisbane, Australia Plantation Homes Full time

    Free parking & nearby bus way - Development role with genuine potential to drive your career goals - Additional annual leave day, social events and supportive team **About Us** Henley Properties is continuing to lead the way in quality, choice, affordability, and innovation so more people can own the home they want to live in! With a long history of...

  • Service Desk Analyst

    2 weeks ago

    City of Brisbane, Australia Esri Australia Full time

    Overview We deliver the best GIS solutions in the world, with the brightest minds on the map. What are the issues that matter most to you? Climate change, national security, disaster response? At Esri Australia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world...