IT Service Desk Support

2 days ago

Melbourne, Australia Milestone IT Full time

Immediate start
- Permanent position
- Healthcare domain

Milestone IT is currently working with this brilliant healthcare organization who right now have an exciting opportunity for an experienced IT Servicedesk operator Level 2 to join a great team.

Working with a small team of IT specialists, you will be providing Level 2 support to users

**Key Responsibilities include**:

- Assisting the level 1 team with resolving the service desk tickets
- Resolve the complex issues raised by the level 1 team
- Work with the Engineering Team as a cross-over resource
- Work closely with the Team Leader to resolve escalated issues
- Mentor the L1 service desk team and help develop documentation
- Provide support for Active Directory, operating system builds from images, and troubleshooting
- Performing proactive and reactive troubleshooting to identify potential problems
- Provide reports as requested by the management or by the customer

**Skills we are looking for**:

- Minimum of 2-3 years experience of performing level 2 support
- Detailed knowledge and experience of Microsoft Office Suite
- Detailed knowledge of various desktop and server operating system
- High level of experience with O365
- Strong networking knowledge
- Strong understanding of Citrix
- Friendly welcoming professional with good telephone manners.
- Well-presented, hardworking, and enjoys working in a Team
- Possess great written and verbal communication skills.
- Work well independently and productively within a small team environment.

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