Level 2 Service Desk

1 week ago

Port Melbourne, Australia Nudge People Pty Ltd Full time

Report to End User Services Manager - Port Melb - Parking onsite
- Microsoft 365 - Azure - Intune
- Annual reviews
- 2 days from home - No shift work

The 2nd Level Service Desk Technician is responsible for providing escalation support to all employees, delivering process improvement changes & supporting Office 365 administration duties.
- Provide second-level support including logging and handling of ICT incidents and service requests, using ITSM tool ServiceNow.
- Design, test & release identified process improvement changes with supporting documentation & training where applicable
- Help maintain multiple Office 365/Azure AD environments (licensing, admin role reviews, security settings etc.
- Assist in initial SharePoint configurations and security
- Assist in packaging software for deployment via Endpoint Manager and other 3rd party deployment tools
- Create and update Conditional Access policies to keep up with business requirements.

**Required Skills**:

- You will have experience working in a Level 2 role with a large matrix organisation.
- Experience in a Microsoft Office 365 environment
- Experience with Azure AD
- Experience with Intune for Windows (Endpoint Manager)
- Excellent communication skills both written and verbal

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