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Customer Service

3 weeks ago

Cremorne, Australia Ventia Pty Limited Full time

Customer Service / Call Dispatch Operator

**Date**:20 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- Due to promotions within our **Ventia Operations Centre (VOC)**, we are seeking vibrant, highly engaged and experience Call Dispatchers top join our team.- Our 24/7 centre is located in our brand-new offices in** Cremorne, in the heart of Richmond, Melbourne**.
- The **Ventia Operations Centre** work closely with a diverse range of customers who are active participants of several front-line public services and sectors across Australia & New Zealand.- The role of the **Dispatch** **Operator **will be required to be available for 12 Hour Shifts on a 24/7 365 Rotating Roster and required on site one all shifts.**What is on offer**:

- Join our hub for emerging talent
- Fantastic, collaborative, supportive and fun team
- Opportunity to learn from industry experts who have wealth of knowledge
- Fun and comprehensive onboarding induction and training program designed to set you up for success
- Monthly rewards and celebrations
- Free coffee and snacks
- Access to **VenPerks - Ventia's employee benefits platform**:

- Goal orientated daily and monthly competitions
- A great central location close to public transport

**A day in the life of our Dispatch Operator**You can expect to:
- Respond to high volume inbound/outbound activities from members of the community or technicians / contractors
- Monitor and optimise work order outcomes
- Providing a positive customer experience
- Matching customer needs to solutions
- Manage the customer experience through dispatching work orders
- Case management of service outcomes/managing urgent or high priority work order needing fast resolution
- Maintain and update various databases, spreadsheets, and documents

**What you bring to the role;**
- Previous experience in one of the above-mentioned roles with a strong passion for delivering a quality customer service
- Proven ability working within a similar environment working with multiple customers and leading large teams (For Lead and Management positions)
- Resilience when dealing with challenging activities
- You enjoy a fast paced, high-volume environment
- You bring your best to work every day
- The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities

**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

**What We Offer You**
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.

**How to apply