Customer Service

3 days ago

Cremorne, Australia Ventia Pty Limited Full time

Customer Service / Call Dispatch Operator

**Date**:20 Sep 2024**Location**:Cremorne, VIC, AU, 3121**Company**:Ventia- Due to promotions within our **Ventia Operations Centre (VOC)**, we are seeking vibrant, highly engaged and experience Call Dispatchers top join our team.- Our 24/7 centre is located in our brand-new offices in** Cremorne, in the heart of Richmond, Melbourne**.
- The **Ventia Operations Centre** work closely with a diverse range of customers who are active participants of several front-line public services and sectors across Australia & New Zealand.- The role of the **Dispatch** **Operator **will be required to be available for 12 Hour Shifts on a 24/7 365 Rotating Roster and required on site one all shifts.**What is on offer**:

- Join our hub for emerging talent
- Fantastic, collaborative, supportive and fun team
- Opportunity to learn from industry experts who have wealth of knowledge
- Fun and comprehensive onboarding induction and training program designed to set you up for success
- Monthly rewards and celebrations
- Free coffee and snacks
- Access to **VenPerks - Ventia's employee benefits platform**:

- Goal orientated daily and monthly competitions
- A great central location close to public transport

**A day in the life of our Dispatch Operator**You can expect to:
- Respond to high volume inbound/outbound activities from members of the community or technicians / contractors
- Monitor and optimise work order outcomes
- Providing a positive customer experience
- Matching customer needs to solutions
- Manage the customer experience through dispatching work orders
- Case management of service outcomes/managing urgent or high priority work order needing fast resolution
- Maintain and update various databases, spreadsheets, and documents

**What you bring to the role;**
- Previous experience in one of the above-mentioned roles with a strong passion for delivering a quality customer service
- Proven ability working within a similar environment working with multiple customers and leading large teams (For Lead and Management positions)
- Resilience when dealing with challenging activities
- You enjoy a fast paced, high-volume environment
- You bring your best to work every day
- The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities

**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses and people with disabilities.

**What We Offer You**
Not only do we offer a competitive salary and career growth, we have also partnered with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.

**How to apply

  • Customer Service Agent

    3 days ago

    Cremorne, Australia Decjuba Full time

    JOB TYPE: Full Time - LOCATION: Cremorne, VIC, AU, 3121 **ABOUT US** At DECJUBA we’re all about effortless, edgy fashion to make you look and feel #AMAZING. Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140+ stores and two online sites. We...

  • Customer Service Dispatch Operator

    7 days ago

    Cremorne, Australia Ventia Pty Limited Full time

    Customer Service Dispatch Operator **Date**:14 Sept 2025 **Location**:Cremorne, VIC, AU, 3121 **Company**:Ventia - The **Ventia Operations Centre (VOC)** are seeking a vibrant, highly engaged and experience Call Dispatcher top join our team for a permanent full time opportunity based our 24/7 offices in** Cremorne**, VIC. - The **Ventia Operations...

  • Customer Experience

    5 days ago

    Cremorne, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 750+ stores, 35 brands and 40 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The...

  • Customer Service Dispatch Operator

    2 weeks ago

    Cremorne, Victoria, Australia Ventia Full time $50,000 - $70,000 per year

    TheVentia Operations Centre (VOC)are seeking a vibrant, highly engaged and experience Call Dispatcher top join our team for a permanent full time opportunity based our 24/7 offices inCremorne, VIC.TheVentia Operations Centrework closely with a diverse range of customers who are active participants of several front-line public services and sectors across...

  • Customer Champion

    2 weeks ago

    Cremorne, Australia AgeMate Full time

    Job Title: Customer Service Manager We’re on the lookout for a skilled and dedicated Customer Service Manager to join our awesome team in Melbourne. As our Customer Service Manager, you will be responsible for ensuring our customers have a seamless experience with our Aussie brand. **Responsibilities**: - Respond to all customer inquiries and comments...

  • Booking Consultant

    5 days ago

    Cremorne, Australia The Apartment Service Full time

    The leading furnished accommodation specialist—The Apartment Service—is seeking a customer service-oriented booking consultant to join our team. The role will involve processing and making reservations for customers based on their various requirements, guest & property owner liaison, managing OTA’s and other advertising channels for our portfolio of...

  • Customer Advocate

    2 weeks ago

    Cremorne, Australia carsales Full time

    Company Description **Are you ready to be a big part of something big?** At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big impact....

  • Customer Success Manager

    1 week ago

    Cremorne, Victoria, Australia Black Nova VC Full time $100,000 - $120,000 per year

    CSM - Customer Success Manager Location: Melbourne - Cremorne (3 Days p/week in Co-working Space)$80-90k base + Super + Bonus + EquityAnnual wellness bonus and professional training budget to spend on your growth.Black Nova is representing one of our Portfolio companies. They're a construction technology SaaS company, headquartered in Melbourne with...

  • Customer Support Lead

    2 weeks ago

    Cremorne, Victoria, Australia BuildPass Full time $80,000 - $120,000 per year

    Job SummaryCustomer Support LeadBuildPassFull-timeIn-Person / Hybrid Opportunities | Richmond, AustraliaAbout BuildPassAt BuildPass, we're building the world's smartest operating system for construction to drive safer, more efficient job sites. AI is at the core of our mission to digitise one of the world's largest and least tech-enabled industries. After...

  • Customer Success Specialist

    2 weeks ago

    Cremorne, Australia Caleb and Brown Pty Ltd Full time

    **Who we are**: Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and...