Customer Service Specialist

2 days ago

Cremorne, Australia MT Capital Pty Ltd Full time

MT Capital Pty Ltd is a leading investment firm specializing in crypto-assets. We are looking for a highly motivated and dedicated Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a vital role in delivering exceptional service to our clients and ensuring their satisfaction. If you have a passion for finance and enjoy helping others, this is the perfect opportunity for you to grow and advance in your career.

**Responsibilities**:
2. Understand and address clients' needs, inquiries, and concerns in a timely and efficient manner.

3. Assist clients in navigating our online platform, including account registration, deposits, withdrawals, and trading activities.

4. Educate and inform clients about our products, services, and promotions.

5. Collaborate with other departments to resolve complex client issues and escalate when necessary.

6. Document, track, and follow up on customer interactions and provide accurate and detailed information in our CRM system.

7. Continuously strive to enhance customer satisfaction and retention by building strong relationships and exceeding expectations.

8. Monitor market trends and industry developments to stay informed and up-to-date on investment products and services.

Qualifications:
1. Previous experience in customer service or a related field preferred.

2. Knowledge of cryptocurrencies and blockchain technology is advantageous.

3. Possesses strong verbal and written communication skills, demonstrating a professional and courteous demeanor.

4. Proven ability to multitask, problem-solve, and adapt to changing priorities in a fast-paced environment.

5. Excellent time management and organisational2 skills with a keen attention to detail.

7. A flexible schedule with the ability to work weekends, holidays, and rotating shifts.

8. Bachelor's degree in finance, business administration, or a related field is a plus.

**Benefits**:
1. Competitive salary commensurate with experience.

2. Comprehensive training and ongoing professional development opportunities.

3. Health insurance package and HMO coverage.

4. Retirement benefits5. Generous paid time off, including vacation, sick leave, and holidays.

6. Dynamic and inclusive work environment with a supportive team.

**Salary**: $44,021.66 - $77,192.46 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Cremorne, NSW: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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