Customer Service Agent

3 days ago

Cremorne, Australia Decjuba Full time

JOB TYPE: Full Time
- LOCATION: Cremorne, VIC, AU, 3121

**ABOUT US**

At DECJUBA we’re all about effortless, edgy fashion to make you look and feel #AMAZING.

Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140+ stores and two online sites.
We have a strong focus on innovation and are dedicated to pushing ourselves to be better than yesterdaywe are our own competition

We are passionate about our #DREAMTEAM and are committed to continuous learning and development to set our team up for success

**ABOUT US**:
At DECJUBA, we’re all about effortless edgy fashion to make you look and feel AMAZING. Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140+ stores and two online sites. We have a strong focus on innovation and are dedicated to pushing ourselves to be better than yesterdaywe are our own competition We are passionate about our DREAMTEAM and are committed to continuous learning and development to set our team up for success

**THE OPPORTUNITY**

***:
**KEY RESPONSIBILITIES**:

- Manage customer expectations proactively, ensuring seamless and positive interactions.
- Address customer concerns with empathy and patience, treating each case uniquely.
- Assist with placing orders, processing returns, and resolving post-purchase issues promptly.
- Communicate clearly and professionally, maintaining brand voice and tone.
- Share customer feedback with managers and teams to drive improvement.
- Investigate and resolve customer issues swiftly, adopting a solutions-focused mindset.
- Ensure accurate resolution of enquiries, escalating when necessary, to deliver amazing experiences.

**ABOUT YOU**:

- Proven experience in customer service or similar field
- You have a resilient and positive attitude with a willingness to embrace change
- Excellent communication skills, both written and verbal.
- Highly organised with a keen eye for detail.
- Strong problem-solving abilities.
- Team player with a collaborative style, building strong relationships with internal and external stakeholders.
- Thrives in a fast-paced environment with a proactive, solutions-focused approach.

**WHY JOIN THE DREAMTEAM**:

- We are committed to providing an AMAZING working environment empowered by five core values: Honesty, Bravery, Integrity, Innovation, and Optimism.
- We are passionate about our DREAMTEAM and committed to continuous growth and development opportunities.
- We aim to open the door to exciting and dynamic careers in retail with the opportunity to learn from the best in the business.
- We are experiencing phenomenal growth. When we grow, you grow.

Want to join the DREAMTEAM?

DECJUBA is a 2023 Circle Back Initiative Employer - we commit to responding to every applicant

Our #DREAMTEAM deeply value and celebrate individuals of all ages, abilities, genders, cultures, and lifestyles. We are dedicated to fostering inclusivity, diversity, and a genuine sense of belonging for everyone.

Don’t wait, to start your DECJUBA journey

DECJUBA are a 2023 Circle Back Initiative Employer meaning we commit to respond to every applicant.

LI-DNI

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