Supermarket Customer Service Manager

2 weeks ago

Cremorne, Australia Supa IGA Supermarket Full time

Supamart IGA is a fast growing, independent, family owned business, operating seven supermarkets across Greater Sydney.

We have a proud and successful history in providing products and customer service of the utmost quality. We are passionate about providing our customers a first hand positive experience, the freshest produce and the highest quality groceries and merchandise. Equally, we thrive and take great pride in providing supportive and rewarding career opportunities for our team in a high performance and friendly culture, where staff have the ability to develop and progress.

We’re on the lookout for an experienced Customer Service Manager to join our team at Supamart Cremorne. You’ll have an awesome eye for detail, and a commitment to providing great customer experiences.

To be suitable for this role you must:

- be passionate about delivering excellent customer service and maintaining high standards;
- be a proven leader who is driven to provide your teams a supportive, encouraging, safe and positive team based working environment;
- have sound and proven experience in the retail sector; and
- possess excellent interpersonal and communication skills and ability to develop strong relationships.

Skills & Experience required
- Formal qualification plus two years full time relevant work experience or 3 years full time relevant work experience
- Confident in developing and and reviewing policies, programs and procedures concerning customer relations and goods and services provided for IGA supermarkets
- The ability to manage, motivate and develop staff to provide excellent customer service
- Liaise with other organisational units and customers to identify and respond to customer expectations
- Work efficiently and effectively with other team members throughout the group
- Rostering and assisting with the recruitment process
- Providing ongoing staff supervision, direction and feedback to team members along with assisting in training and reviews
- Stock/Wastage control

Full time: 38 Hours A Week, Sunday-Thursday

Pay: $75,000.00 - $80,000.00 per year

Schedule:

- 10 hour shift
- 8 hour shift

Work Location: In person

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