Customer Support Specialist

2 days ago

Cremorne, Victoria, Australia Cookaborough Full time $60,000 - $90,000 per year

About us

Cookaborough is a Melbourne-based software platform providing an end-to-end operating solution to hundreds of passionate ready-made meal businesses around Australia. As well as providing a powerful suite of online tools designed specifically for ready-made meal businesses, we also provide a marketplace where people can find businesses providing locally made, fresh, nutritious, and delicious meals that meet different dietary requirements and cultural tastes.

Cookaborough also enables food businesses using the platform to service the growing Support at Home and NDIS markets. These are two rapidly growing segments that are not only good for business but also extremely rewarding to be able to service. With a proven and much-loved product, the business is experiencing significant growth, and is about to exceed $20m of annual transaction value.

How you'll make an impact

We're looking for a Customer Support Specialist to support our growing community of Cooks and Customers. This role is perfect for someone who thrives on solving problems, enjoys working in a fast-paced SaaS environment, and has a compassionate touch -

especially when supporting Home Care Package (HCP) and NDIS customers

What you'll do

  • Manage phone, email and website enquiries via the ZohoDesk ticketing system
  • Offer guidance, training, and compassionate support to a diverse group of stakeholders, including Cooks, Customers, Home Care Package HCP recipients and their Care Coordinators/Managers, as well as NDIS participants and their Plan Managers.
  • Investigate and resolve issues, collaborate with internal teams, and ensure timely and effective solutions.
  • Enhance our Help Centre with self-help resources that empower customers to resolve issues independently
  • Spot trends across various data sets, market insights, and customer behaviors to identify and deliver process improvements
  • Support the Product team by testing new features and provide feedback on the functionality and user experience

What you'll bring

  • Customer Support experience with a SaaS business
  • Excellent problem-solving skills and tech-savvy mindset
  • Strong attention to detail
  • Patience, empathy, and a genuine desire to help
  • Excellent communication and stakeholder management skills
  • Bonus: Experience with the food industry, HCP/NDIS customers, or B2B/B2C SaaS platforms

This is a fantastic opportunity to make an impact in a fast-growing, mission-driven company. Work with an amazing team that values collaboration and innovation and is transforming how ready-made meal businesses operate.

We offer a progressive culture, a competitive salary package and flexible working arrangements to allow you to best balance your work and life with 3 days minimum in our incredible offices in Cremorne. Ready to help Cooks grow their businesses and hungry households find their perfect meal?

Apply now and join us at Cookaborough Send your resume and details to

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