Help Desk Support/ Customer Service

6 days ago

Parramatta, Australia Indigeco Pty Ltd Full time

$350-440 per day + super - ASAP 3-6 months Contract - Flexible working arrangement **Pay Rate**: $350-440 per day + super **Full-time**:40 hours per week **Office Location**: Parramatta (Flexible working arrangement) **Start date**: ASAP 3-6 months Contract. The Customer Service Officer is part of a larger customer support team that provides frontline advice and IT assistance about the Portal and other services to our stakeholders. **Key Functions** - Coordinate and triage incoming technical issues raised by internal and external stakeholders; - Provide 3rd level technical support; - Work with the 1st and 2nd level support team to troubleshoot and investigate reported issues.: Writing and running queries for ad-hoc data extracts, edits and updates. - Ad hoc testing of bug fixes or new features, and - Support the stakeholders (councils and government agencies) with their technical requirements. **Skills and Experience** - Experience with Pega, Azure, Drupal and PowerBI - A tertiary qualification in IT, or equivalent experience - SQL and database experience - including database design, writing complex queries and stored procedures and analysing queries to improve performance - Knowledge of APIs - Strong technical and problem-solving abilities - Ability to identify solutions that have customer services focus and can be adopted across various services - Ability to work under pressure with at times conflicting priorities - Initiative and can work with mínimal supervision contributing ideas and suggestions for improvement (and then working to make those improvements) - A fast learner, with a curious mind and strong attention to detail - Well-developed interpersonal and communication skills - Any experience in Councils or Planning would be advantageous **If this sounds like you, APPLY NOW** *** Applications received after the due date may be considered for similar roles. *** Bee Nguyen Recruitment Specialist M: 0437 857 010 *** - "Indigeco Acknowledges the Traditional Custodians of country throughout Australia and Recognise our Brothers & Sisters Connection to Land, Waters and Community. We pay our respects to our Brothers & Sisters our Culture & to our Elders past, present & future"._

  • Service Desk

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    Parramatta, Australia Uniting Full time

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  • Service Desk Support Analyst

    2 weeks ago

    Parramatta, Australia Talent International Full time

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    Parramatta, Australia Ashdown Consulting Full time

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    Parramatta, Australia NSW Government -NSW Police Force Full time

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    4 days ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

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  • Service Desk

    1 week ago

    Parramatta NSW, Australia Uniting Full time $60,000 - $90,000 per year

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  • Service Desk Team Leader

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    Parramatta, Australia Aruma Full time

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    3 days ago

    Parramatta, Australia Aruma Full time

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    Parramatta, Australia Hitachi Construction Machinery Full time

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    3 days ago

    Parramatta, Australia Uniting Full time

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