Care Support Helpdesk Coordinator

3 days ago

Melbourne Northern Suburbs, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $107,680 - $118,816

**Grade**:CYF4

**Occupation**:Community services

**Location**:Melbourne - Northern suburbs

**Reference**:VG/DFFH/COPL/683072JUL

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
backgrounds and abilities..

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don’t hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
**THE ROLE**

This position will lead the team employed to deliver the Care Support Help Desk (Help Desk). The position works closely with Child Protection, Care Services, Kinship Engagement Teams, Out of Home Care Service providers and peak organisations to support best outcomes for children in statutory care.
- The Help Desk team provides a critical role across all four Areas in undertaking care support activities for children in all care types with a focus of children entering care, to improve the consistency and timeliness of information, supports and document sharing, particularly critical identity documents for children in care such as birth certificates and Medicare cards.
- A dedicated phone line operates in each division as a contact point to assist carers to navigate care processes and assist in identifying placement vulnerabilities and escalate issues/concerns on behalf of carers to the most appropriate program/services.
- This position will coordinate the activities of the Help Desk team and provide supervision to the Help Desk team. The role will be part of the roster for the phone line and where appropriate work will be directed to the Help Desk team.

**ACCOUNTABILITIES INCLUDE**
- Provide advice and professional expertise to key internal and external stakeholders in areas of responsibility including critical policy, funding, and program development.
- Provide expertise and supervision of a team to support operational service delivery with practice consistency and quality assurance and facilitate access to appropriate expertise.
- Contribute to service development and design and implementation of new initiatives and policy.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

- Applications close Wednesday 23 July 2025 at 11.59pm

Posted
- 9 July 2025

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