Helpdesk Coordinator

2 weeks ago

Melbourne, Australia Clemenger Group Full time

Clemenger Group is on the look-out for a Helpdesk Coordinator to join the team in Melbourne.
Clemenger Group is one of the world's most successful Advertising and Marketing Communications companies, with a significant presence both domestically and internationally.We are currently on the lookout for a Help Desk Coordinator to join our growing IT team in Melbourne.

**Responsibilities**:
The Helpdesk Coordinator is the first point of communication to assist staff within our group with IT queries. As a Helpdesk coordinator your role is to delegate tasks to the techs in the team & ensure they are completed in a timely manner. We are also responsible for purchasing and recording hardware purchased for the group & managing those assets while on the network.

Day to Day
- Monitoring helpdesk queues for IT related issues
- Answering helpdesk calls and note down details/ provide support were possible.
- Receipt all incoming goods
- Creating new user accounts in the system
- Creating purchase orders
- Coordinating Tech schedules/workloads amongst the team
- Managing other support-based tasks for Clemenger Group

Desired skills and experience
- A high level of communication, both written and verbal
- A strong level of Customer Service
- Experience in a similar role (preferred)
- Tertiary education in related filed (preferred)

About this company
Our belief in Creativity is always the answer is all about responding brilliantly and profoundly to any problem as if it is a question.
We are all about creating ideas of value, through enduring, progressive and pioneering methods, for sustainable, disproportionate and extraordinary outcomes for the country's most culturally significant brands in the image of humanity.

**Please note**: All applicants must have valid Australian working rights.
Clemenger Group is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.
At Clemenger Group we employ flexible work practices where appropriate, support charities including Peter MacCallum, and undertake a range of environmental initiatives across our businesses.

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