IT Helpdesk Technician

2 weeks ago

Sydney Eastern Suburbs, Australia HAYS Full time

IT Helpdesk Technician Opportunity

**Your new company**

**Your new role**

You will be responsible for the following:

- Provision of Level 1 - 2 ICT troubleshooting and helpdesk support to all end users.
- Escalate unresolved issues to the Systems Administrator in a timely manner.
- Actively assist with updating, maintaining, and monitoring digital systems to ensure the uptime, security, and performance reliability of the
- Environment.
- Assisting end users with device and software set up.

**What you'll need to succeed**
- Experience with the macOS platform
- Experience with Google Workplace / GSuite
- Working Knowledge of Windows Operating system environments and MS
- Relevant IT qualifications.
- Knowledge of JAMF Pro Management platform.
- Experience with the Apple School Manager platform is highly desirable.
- Understanding of current Cybersecurity concepts and challenges.
- Experience of working in a school or educational environment is highly desirable.
- Knowledge of SOE deployment approaches.

**What you'll get in return**
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Supportive and inclusive work culture

**What you need to do now**

2855848

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