Helpdesk Support Officer

3 days ago

Melbourne City Centre, Australia HAYS Full time

Helpdesk | Level 1 Support | Growing MSP | Mebourne MSP | 3-5 Years Experience | Infrastructure |
Helpdesk Support Officer 1st and 2nd level IT support
- Leading technologies and flexible working arrangements
- Supportive culture with training and collaborative team
- Permanent role with excellent salary on offer

IT Helpdesk Support Officer job available | Melbourne CBD | Permanent | Immediate start

**Your new company**
A growing Managed Service Provider in Melbourne CBD requires 2x Helpdesk Support Officers to join its Managed Services team for permanent opportunities commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible work arrangements.

**Your new role**
- Providing 1st and 2nd level IT support for clients.
- Supporting a broad range of clients to resolve IT issues within the Helpdesk.
- Performing technical support of servers, network and hardware.
- Assisting with the delivery of infrastructure projects.
- Delivering a high level of customer service and communication.

**What you'll need to succeed**
- Demonstrated experience of providing level 1 & 2 IT support.
- Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Active Directory and Network troubleshooting.
- Highly developed troubleshooting and problem-solving skills.
- Experience working within a Managed Service Provider is highly advantageous.
- A tertiary education in Information Technology as well as Azure, AWS, Microsoft, ITIL and Cisco certifications are beneficial.
- A current driver’s license and vehicle.

**What you'll get in return**
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, alongside the availability to work from home 4+ days per week. This organisation prides itself on internal promotion and career development. Do not miss out

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2709398

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