Support Services Officer

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Support Services Officer | NSW - Sydney**
- Join the Commercial division and learnt about commercial risk
- An excellent opportunity to understand the systems & processes within the business
- Allianz is a FlexReady employer, flexible working options are available

**Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes**

The Commercial division is Allianz Australia's largest distribution channel whose customers include Commercial, Corporate and international buyer groups throughout Australia and New Zealand.

We currently have an opening for a
**Support Services Officer** to join our team to assist with the operations and underwriting functions within the division.

**It will be your responsibility to**:

- Provide processing, administration and credit control support for tailored and specialty products for Commercial and Dealer House Accounts.
- Support operations activity ensuring effective prioritisation and support.
- Support procedures which promote adherence to guidelines and compliance requirements.
- Support initiatives which deliver greater levels of automation, simplification and optimisation of operations processes improving their effectiveness.
- Respond to queries in a customer focused and timely manner ensuring stakeholders and customers receive the outcomes required. Be proactive and drive continuous improvement within the team.
- Provide consistent and positive service to Commercial, Underwriting, Account Managers and Credit Control.

**What you will need to succeed in this role**:

- Experience in providing customer/ administration services within the general insurance industry with a high attention to detail and efficiency.
- Relationship management capability, particularly managing upwards and communicating with audiences at all levels.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Demonstrated experience in the execution of initiatives designed to simplify business processes and solutions.
- Skills in the analysis and interpretation of information with the ability to present findings in a clear and compelling manner.
- Good verbal and written communication skills, capable of communicating with clarity, impact and influence.

**What's On Offer**
- This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth.
- We recognise the contribution of our ‎employees and ‎‎reward our staff with a dedicated range of attractive benefits: wide range of insurance, household, lifestyle and travel discounts available; variety of flexible leave options; on-going training and development opportunities.
- We value integrity, customer focus, collaborative leadership and trust, and we are seeking ‎people with ‎‎the same ‎values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Let’s care for tomorrow. For feeling empowered to explore different strategies.

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