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Visitor Service Support Officer

2 weeks ago

Sydney, Australia Talent International Full time

australia sydney contract au$48 - au$56 per hourTalent International is currently recruiting for a **Visitor Service Support Officer** to work for one of our NSW Government clients on an initial **12 month contract basis **with a high possibility of an extension**.** This position will be working **4 days in the Office (Surry Hills & Parramatta) and 1 day work from home.** This role is paying an hourly rate between **$48 to $56 per hour plus superannuation.**

**Key Responsibilities**:

- Oversee and support the Customer Service Officers across the organisation
- Develop and implement centralised customer service processes and recording systems for internal and external communication channels
- Review, make recommendations and implement policies, systems and processes relating to customer services
- Support the Visitor Services team to administer bookings using computerised booking management systems, including receipting/invoicing to ensure that services are provided to customers including the general public, schools, corporates and filming and photography users.
- Measure, track and report on key performance indicators for the performance of customer service outputs, particularly with regard to customer bookings managed by the Customer Service Officers.
- Coordinate various reception, retail and financial operations of the Visitor Services team, including collecting and reconciling revenue, to ensure cost efficient and effective visitor and customer services
- Assist with the implementation of systems that collect and collate visitor statistics used for reporting and making informed decisions
- Assist with the induction and training of Customer Service Officers; coordinate daily/weekly rosters and deploy staff to effectively cover services and address changing workloads.

**Essential Criteria to be Successful**:

- Experience in **office administration and/or call centre and in high level customer enquiry and service delivery.**:

- Experience in **supervising a diverse team to deliver customer service excellence.**:

- Experience operating computerised systems essential to the role which include Bookings/Sales systems and CRM computing systems.
- Experience using a **high-volume switchboard/phone system.**:

- Experience with social media and digital communications.
- Ability to work outside of normal working hours and on weekends if required.
- Must have a **Current drivers licence.**