Customer Service Coordinator

12 hours ago

Sunshine West, Australia Luus Industries Pty Ltd Full time

**The Company**

With a proud and long history in Melbourne’s Western Suburbs, Luus Industries is a privately owned manufacturer of commercial cooking appliances with a reputation for quality, functionality and reliability.

Luus offers an environment where people are well supported to develop their skills, enjoy their work and thrive around core values of “People matter most, Think long-term, Ask Why, Lean, and Keep learning”.

**The Role**

As a Customer Service Coordinator, you will be providing comprehensive customer service to our customers, with your exceptional skills in customer service, communication, and time management.

This role reports to the Customer Service Manager.

As a Service Coordinator, your job responsibilities will include, but not limited to:

- Familiarising and learning about all Luus products and services on offer by becoming a Subject Matter Expert
- Providing technical assistance/advice to customers and technicians and gas plumbers
- Process spare parts orders
- Coordinating service bookings for Customers using our national network of service agents

**Who you are**
- As a Customer Service Coordinator you have previous experience in office administration, customer service and or a technical supporting role
- You enjoy helping customers and your colleagues
- You have exceptional verbal and written communication skill
- You are highly organised with a love for attention to detail
- You are competent in using Microsoft Office Word and Excel, ERP systems - M1
- You are self motivated, positive and have a can do attitude
- You are a committed individual, who strives for excellence
- You have a continuous improvement mindset

Please note, introductions via agency will not be accepted.

We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

Pay: $56,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Application Question(s):

- Do you have experience Managing a Customer Service Team or Department?

Work Authorisation:

- Australia (preferred)

Work Location: In person

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