Customer Service/Administration Officer

4 days ago

Sunshine West, Victoria, Australia Luus Industries Pty Ltd Full time $60,000 per year

The Company

With a proud and long history in Melbourne's Western Suburbs, Luus Industries is a privately owned manufacturer of commercial cooking appliances with a reputation for quality, functionality and reliability.

The Role

As a Customer Service Admin, you will be providing comprehensive customer service to our customers, with your exceptional skills in customer service, communication, and time management.

This role reports to the Customer Service Manager.

Your job responsibilities will include, but not limited to:

  • Familiarising and learning about all Luus products and services on offer by becoming a Subject Matter Expert
  • Answering incoming service enquiries (phone, email, social media, chat group)
  • Providing technical assistance/advice to customers and technicians and gas plumbers
  • Process spare parts orders
  • Coordinating service bookings for Customers using our national network of service agents
  • Administrative duties

Who you are

  • As a Customer Service Admin you have previous experience in office administration, and customer service
  • You enjoy helping customers and your colleagues
  • You have exceptional verbal and written communication skill
  • You are highly organised with a love for attention to detail
  • You are competent in using Microsoft Office Word and Excel, ERP systems
  • You are self motivated, positive and have a can do attitude
  • You are a committed individual, who strives for excellence
  • You have a continuous improvement mindset

If you believe you meet the above criteria and can demonstrate a high level of commitment with a positive and motivated disposition, we encourage you to apply by submitting a cover letter and an updated CV demonstrating your abilities and attributes.

To apply for the role please submit a cover letter with an updated Resume.

Job Type: Full-time

Pay: From $60,000.00 per year

Work Authorisation:

  • Australia (Required)

Work Location: In person

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