Service Coordinator/ Customer Service

15 hours ago

Sunshine, Australia Luus Industries Pty Ltd Full time

**The Company**

With a proud and long history in Melbourne’s Western Suburbs, Luus Industries is a privately owned manufacturer of commercial cooking appliances with a reputation for quality, functionality and reliability.

Luus offers an environment where people are well supported to develop their skills, enjoy their work and thrive around core values of “People matter most, Think long-term, Ask Why, Lean, and Keep learning”.

**The Role**

As the Service Coordinator, you will be providing comprehensive support to our customers with exceptional skill in customer service, communication, and time management.

This role reports to the Service Manager and Service Team Leader.

Your job responsibilities will include, but not limited to:

- Liaising with customers to coordinate service bookings using our national service Network.
- Providing technical assistance/advice to customers and technicians.
- Processing spare parts orders.
- Following up service and parts enquiries with professional and clear communication.

**Who you are**
- You have previous experience in office administration, customer service and or a technical supporting role
- You enjoy helping customers and your colleagues
- You have exceptional verbal and written communication skill
- You are highly organised with a love for attention to detail
- You are competent in using Microsoft Office Word and Excel, ERP systems - M1
- You are self motivated, positive and have a can do attitude
- You are a committed individual, who strives for excellence
- You have a continuous improvement mindset

Please note, introductions via agency will not be accepted.

We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

**Salary**: $55,000.00 - $58,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Have you have customer service experience?
- Are you technically minded?

Work Authorisation:

- Australia (preferred)

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