Service Advisor

2 weeks ago

Burwood, Australia Mazda Full time

**Burwood Mazda** was established in 1964 and has a rich history in the Automotive industry. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Burwood Mazda, we genuinely consider our people to be one of our greatest assets.

**About the Role**:
We are seeking an enthusiastic **Service Advisor** to join the team at our **Burwood** **Mazda**. This position would be ideal for someone who has outstanding customer service skills and a passion for the automotive industry.

**About the role**:

- Being the first point of contact for our customers, you will determine their requirements and communicate with them to ensure a positive customer experience
- Liaising with the workshop and parts departments
- Quote repair jobs and liaise with customers ensuring they are given the best possible customer service experience
- Meeting and exceeding manufacturers CSI targets

**About you**:

- Experience in a similar role within an Automotive Service Department is preferable however not essential
- Excellent communication, numeracy and customer service skills
- Willing to go above and beyond to exceed customer expectations
- Sound automotive technical knowledge
- Punctual and reliable
- Have a professional attitude and be well organised
- Current driver licence
- Be able to work in a team environment
- Demonstrate a high level of care and attention to detail
- Able to work Monday to Friday 7:30am - 5:30pm

**What we offer**:

- Attractive salary and commission package
- Car allowance or company car provided
- The opportunity to work in a well-established company with an excellent reputation for customer service
- A dynamic and friendly work environment
- Career opportunities that only come with working within one of the largest automotive companies

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you

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