Claims Advisor

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:
Burwood, NSW, AU, 2134

Job reference number: 101713

Employment type: Fixed Term Full-Time

Salary range: $ $

You're agile, keen and open to meaningful work and opportunities that come your way.

You'll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll:

Work as part of a team delivering best practice workers compensation case management and sound advice to reduce claims costs and minimise premiums.

This role will see you managing claims across self-insurance, self-administered, and TMF frameworks while ensuring compliance with NSW legislation, SIRA, and iCare requirements.

You will navigate complex regulatory environments, resolve customer enquiries, and contribute to continuous improvement projects that enhance claims outcomes and service quality.

For more information on this position and business unit, view the role description and information pack.

About you

Your strong knowledge of workers compensation legislation and case management, formed across insurance, legal, or claims management roles, will see you excel in managing diverse claims portfolios, maintaining high customer service standards, and adapting to evolving best practices.

You're recognised as a collaborative team player, skilled at stakeholder engagement and problem-solving, experienced in delivering compliant, cost-effective claims solutions within a dynamic, regulated environment.

We have two roles available: one until 31 December 2025 and another until 31 January 2026.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

This role is hybrid-friendly, meaning you can mix in-person days at your team's home base location with remote days.

What are you waiting for…? Connect with us. Apply now

Applications close: 11:59 pm Monday, 22 September 2025.

For more information about this role, please contact VRITEKA..NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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