Wellbeing Advisor

About ESTA
We are the Emergency Services Telecommunications Authority (ESTA), the statutory authority providing the critical link between the Victorian community and the State's emergency services agencies. We provide Victoria's 24-hour emergency call-taking and dispatch services, including Triple Zero, for police, fire, ambulance, and Victoria State Emergency Service. We also manage the provision of advanced, operational communications for Victoria's emergency services, supporting police, fire, ambulance and VICSES personnel in the field.
In 2020-21, ESTA received more than 2.8 million calls for all emergency, operational and non-emergency calls; on average, this is a call every 11 seconds or almost 8000 a day.

About The Role
Reporting to the Manager, Mental Health & Wellbeing, the Wellbeing Advisor will be responsible for overseeing a rotating project of portfolios focused on priority areas for intervention, with an aim to improve ESTA's internal and external support services. This position will also be key to supporting the development and implementation of end-end Wellbeing programs determined by ESTA's Mental Health & Wellbeing Plan.
The challenges in the role will come from day-to-day responsibilities including:

- Implement effective person-centric Wellbeing and Support services through the development of end-to-end program opportunities and solutions.
- Provide guidance and support to the early intervention and prevention programs.
- Provide tailored support and coaching to areas of the business that has been identified as high priority requiring additional support.
- Consult with stakeholders to support business priorities and identify key focus areas
- Manage records for activities undertaken on reporting and auditing to evaluate program effectiveness.

About You
To be considered for this opportunity, you will have the following:

- A degree in Psychology or related discipline.
- Applied Suicide Intervention Training or equivalent training.
- Demonstrated experience in mental health & wellbeing support services in the emergency services sector or similar work environments including trauma risks is highly desirable.
- Knowledge and solid understanding of Health and Wellbeing concepts, frameworks and practices.
- Prior experience working with a range of delivery channels supporting effective engagement and utilisation of health and wellbeing solutions.
- High level of organisational skills and the ability to respond to changing priorities
- Excellent written and verbal communication skills with strong attention to detail to prepare accurate and detailed reports and correspondence.
- Exceptional skills in stakeholder engagement and working directly with people and their families, including programs for CALD, ATSI communities and LGBTIQ+ people

Our Culture
ESTA's staff are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field. Call-taking and dispatch services are delivered from three State Emergency Communications Centres (SECCs) located at Ballarat, East Burwood and Williams Landing.
Operating in an environment of increasing community expectations for seamless and transparent emergency services, ESTA pursues continuous improvement across all areas of its service delivery.
At ESTA, we value the unique backgrounds, experiences, and contributions that each person brings to our workplace, and we encourage and celebrate diversity. Our aim is to create a workforce that reflects the Victorian community in which we live.

What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

- Generous salary level with salary packaging available
- Great employee benefits including free on-site parking
- Employee Recognition Program and
- Employee Assistance Program
- Employees discounts on accommodation, travel and entertainment

How to Apply

In accordance with the Public Health Directions issued by the Chief Health Officer, ESTA must comply with employer obligations regarding mandatory COVID-19 vaccinations for authorised workers. If you are successful in gaining employment with ESTA you will be required to provide evidence of your vaccination against COVID-19.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa and the successful applicant must satisfy the National Police Records Check standard that includes finger printing.