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Reservations Officer

3 weeks ago

Perth, Australia SeaLink Western Australia Full time

**Join an award-winning tourism and transport company**

**Access to a range of employee benefits**

**Training and development opportunities**

**About the Role**

SeaLink Rottnest Island/Captain Cook Cruises WA/Swan Valley Tours is looking for a bright and energetic individual with proven customer service and sales experience to join our Reservations Team.

We are currently recruiting for a casual reservations team member to work on a semi regular basis across both our Fremantle (Primary) and Perth Reservations offices.

Some of the tasks that you will be responsible for include:

- Process all reservations accurately and in a timely manner
- Deliver consistent, warm, and friendly customer service
- Manage check-in processes
- Assist with the general day-to-day operation of the reservations office, including preparation for upcoming cruise and ferry departures
- Help customers with general tourism enquiries

**About You**

To be successful in this role you will need to be committed to providing excellent customer service in a tourism environment, as well as:

- The ability to work in a fast-paced work setting
- Ability to prioritise tasks
- High degree of computer literacy and able to learn new systems quickly
- Strong attention to detail
- Enthusiastic, friendly, outgoing personality
- Well presented, professional appearance
- Show initiative and enjoy working as part of a small team.
- Availability to work on a 7-day roster, including weekends and Public Holidays
- Avail to work from 6.15am if required
- Available to work across multiple locations (Perth CBD and Fremantle)
- Previous travel agent experience and/or fluency in a second language highly regarded.

**How to Apply**

We are requesting your resume and a cover letter explaining why you are the best person for this position.

**Applications close 26th May 2024**

**About Us**

SeaLink WA is SeaLink Marine & Tourism company which is part of the Kelsian Group - Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands.

Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.