Account Manager

4 days ago

Gold Coast, Australia Fagron Full time

**Who we are**
Bella Corp (a division of Fagron) is a highly respected, client-focused, and quality-driven pharmaceutical distributor based in Ashmore. For over 25 years, we have built our reputation by consistently delivering exceptional customer service to pharmacies across Australia. Today, we are a leading provider of compounding pharmaceutical products within the Australian market.

We pride ourselves on our inclusive culture. Every team member’s ideas and opinions are recognised and valued, creating a small, tightly knit, and friendly workplace. Our people are incredibly passionate about what they do, and that passion drives our success.
**About the job**
We are a leading distributor of high-quality Active Pharmaceutical Ingredients (APIs) and laboratory supplies to compounding pharmacies across Australia. Our mission is to support pharmacists in delivering customized, high-quality medications that improve patient health. As we continue to grow, we are seeking a dedicated and driven Account Manager to join our team in order to take ownership of client relationships and grow sales.

**Key Responsibilities**

As an Account Manager, you will be critical in building strong relationships with pharmacy clients, ensuring smooth order processing, increasing product usage and acting as a knowledgeable liaison between our business and our clients.

- **Client Relationship Management**- Serve as the primary point of contact for our top-100 compounding pharmacy clients across Australia.
- Build long-term relationships with existing accounts, ensuring high levels of customer satisfaction.
- Understand client needs, workflows and preferences to provide personalised service and solutions.
- **Sales & Account Growth**- Promote our range of APIs, excipients, lab equipment and packaging solutions.
- Identify opportunities to increase sales within existing accounts and cross-sell related products.
- Proactively manage our sales pipeline.
- **Order Support & Coordination**- Work closely with internal teams (e.g., logistics, regulatory, customer service) to ensure accurate and timely order fulfilment.
- Assist clients with product selection, pricing, availability and order tracking.
- **Product & Industry Knowledge**- Develop in-depth knowledge of our product portfolio and stay informed about regulatory changes (e.g., TGA guidelines) that may impact customers.
- Provide clients with product information, usage guidance and documentation support (e.g., COAs, SDSs, compounding support).
- **Reporting & Accounts Management**- Maintain up-to-date records of client interactions, quotes and orders in our accounts management system.
- Provide regular reporting on account activity, opportunities and sales performance.

**Set yourself apart** Qualifications & Experience**
- Proven experience in account management, B2B sales or customer service, preferably in the pharmaceutical, healthcare or life sciences sector.
- Strong communication, negotiation and relationship-building skills.
- A friendly demeanour towards clients and colleagues, with the ability to work as an integral part of a tight-knit team.
- Impeccable written English, with high attention to spelling and grammar.
- Highly organised with exceptional attention to detail, and the ability to manage multiple accounts simultaneously and follow up on actionable tasks.
- A science or pharmacy-related background (e.g., BSc, Pharmacy Technician) is a plus but not essential.

Job Reference: NA00042

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