Account Manager

6 hours ago

Gold Coast, Queensland, Australia Carter Murray Full time $120,000 - $180,000 per year

My client is an award will accounting and payroll software company with offices in Europe and Australia. They have engineered cutting-edge software for accounting, payroll, tax, and practice management. They have assembled a team of top talent and stand ready to lead the industry with superior software solutions and unparalleled customer support.


What Will You Do?

  • Act as the primary point of contact for existing clients throughout their lifecycle
  • Drive revenue growth through cross-selling and upselling opportunities within your book of business
  • Maintain a 95% client retention rate by identifying and mitigating churn risks
  • Provide timely assistance for client queries and escalate to relevant teams when needed
  • Coordinate training sessions and manage implementation progress
  • Document all activities through proper company channels (CRM)
  • Conduct regular client health checks and maintain strong relationships
  • Collaborate with sales and marketing teams on client expansion campaigns
  • Represent the company at client and industry events as required


What Are We Looking For?

  • Proven experience in account management or client-facing sales roles
  • Strong track record of meeting retention and revenue growth targets
  • Advanced knowledge of business software solutions, preferably accounting/practice management
  • Excellent communication, presentation, and relationship-building skills
  • High level of organisational skills with ability to prioritise multiple tasks effectively
  • Results-oriented with a proactive, can-do attitude
  • Experience with CRM management and reporting
  • Ability to work independently in a fast-paced, dynamic environment
  • Professional attitude with strong attention to detail
  • Genuine interest in building strong working relationships and delivering value
  • Previous experience in accountancy solutions is an advantage

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