Operations Manager

**Free YOU day - get A PAID off on your Birthday**: - ** Join a multi award Hotel Group including - AGFG Chef's Hat, Conde Nast International T**raveler's** Award**: - ** Competitive salary and e**xclusive staff benefit programs with "Get MORE at Lancemore"** **An exciting opportunity for a guest and operations focused food and beverage guru to join the team managing the day to day running of the Hotel Accommodation, Restaurant, Conferences, Weddings and Events.** **ABOUT THE ROLE**: - Work closely with all key Hotel operational departments to ensure service execution whilst groups and functions/events are in house. - Lead the Events operations team by attracting, recruiting, training and appraising talented personnel and ensuring processes are in place to develop staff. - Hands-on management and operational assistance of the day to day floor operations of both the Rooms Division and Food and Beverage Departments. - Drive a positive and supportive team culture. - Quality control of front of house delivery and F&B logistics, including - maintaining and managing inventory of materials, supplies, and equipment. - Set targets and KPI's; and ensure budget and customer satisfaction goals are met. - Ensure seamless, customer centric service is provided for each and every event. - Support and guide the Conference & Events operations team to ensure a successful and effective operation. - Handle guest requests, inquiries and complaints effectively and efficiently. - Be responsible for the appropriate and timely set up of all functions and meetings while maintaining the standards of food, beverage and meeting specifications. **ABOUT YOU**: - Proven leadership skills with the ability to motivate, train and manage front of house staff - Experience in managing both food and beverage outlets and accommodation in a fast-paced environment - A go-getter attitude, and the ability to think on your feet - Solid business acumen and a drive for results - Administrative skills for effective management and achievement of financial targets, including rostering, compliance and COGS/stock. - Prior experience in maintaining high levels of food safety compliance. - Strong attention to detail - A knack for creating relationships and connections with staff, guests and owners - Commitment to service excellence - Willingness to be hands-on - Immaculate presentation and communication skills - A passion for hospitality and career progression **ABOUT US**: **Lancemore Macedon Ranges** Surrounded by 274 acres of idyllic Australian bush land with unobstructed views out to the Macedon Ranges and featuring purpose-built meeting areas equipped with modern technology the beautiful, rustic lodge offers 72 private guest rooms with all the comforts of a deluxe modern hotel. Designed for unforgettable experiences, the Dining Room features floor-to-ceiling windows, an extended deck, infinity pool and fire pits for relaxed outdoor entertaining. **Lancemore Hotel Group** A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. - We strive on constantly growing and seeking approaches to be better in everything. - You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... Click the** "APPLY NOW" **Button **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth