Operations Manager

**Free YOU day - get A PAID off on your Birthday**:

- ** Join a multi award Hotel Group including - AGFG Chef's Hat, Conde Nast International T**raveler's** Award**:

- ** Competitive salary and e**xclusive staff benefit programs with "Get MORE at Lancemore"**

**An exciting opportunity for a guest and operations focused food and beverage guru to join the team managing the day to day running of the Hotel Accommodation, Restaurant, Conferences, Weddings and Events.**

**ABOUT THE ROLE**:

- Work closely with all key Hotel operational departments to ensure service execution whilst groups and functions/events are in house.
- Lead the Events operations team by attracting, recruiting, training and appraising talented personnel and ensuring processes are in place to develop staff.
- Hands-on management and operational assistance of the day to day floor operations of both the Rooms Division and Food and Beverage Departments.
- Drive a positive and supportive team culture.
- Quality control of front of house delivery and F&B logistics, including
- maintaining and managing inventory of materials, supplies, and equipment.
- Set targets and KPI's; and ensure budget and customer satisfaction goals are met.
- Ensure seamless, customer centric service is provided for each and every event.
- Support and guide the Conference & Events operations team to ensure a successful and effective operation.
- Handle guest requests, inquiries and complaints effectively and efficiently.
- Be responsible for the appropriate and timely set up of all functions and meetings while maintaining the standards of food, beverage and meeting specifications.

**ABOUT YOU**:

- Proven leadership skills with the ability to motivate, train and manage front of house staff
- Experience in managing both food and beverage outlets and accommodation in a fast-paced environment
- A go-getter attitude, and the ability to think on your feet
- Solid business acumen and a drive for results
- Administrative skills for effective management and achievement of financial targets, including rostering, compliance and COGS/stock.
- Prior experience in maintaining high levels of food safety compliance.
- Strong attention to detail
- A knack for creating relationships and connections with staff, guests and owners
- Commitment to service excellence
- Willingness to be hands-on
- Immaculate presentation and communication skills
- A passion for hospitality and career progression

**ABOUT US**:
**Lancemore Macedon Ranges**

Surrounded by 274 acres of idyllic Australian bush land with unobstructed views out to the Macedon Ranges and featuring purpose-built meeting areas equipped with modern technology the beautiful, rustic lodge offers 72 private guest rooms with all the comforts of a deluxe modern hotel. Designed for unforgettable experiences, the Dining Room features floor-to-ceiling windows, an extended deck, infinity pool and fire pits for relaxed outdoor entertaining.

**Lancemore Hotel Group**

A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Click the** "APPLY NOW" **Button

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth