Current jobs related to Member Services Consultant - West Perth - Royal Automobile Club of WA

  • Member Service Consultant

    1 week ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.” We are looking for x2 passionate and dedicated Member Service Consultants to join our RAC Finance team on a...

  • Metro Member Service Consultant

    1 week ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." The Opportunity: As a Member Solutions Consultant, you will engage with current and potential members from your local...

  • Member Services Consultant

    5 days ago

    Perth, Australia HAYS Full time

    An exciting permanent Member Services Consultant position in their Contact Centre team looking to start ASAP **Your new company** Our financial services related organisation located in the CBD currently require 3 x permanent Member Service Consultants to work in their contact centre teams. **Your new role** Reporting to the Team Leader you will be...

  • Member Solutions Consultant

    4 days ago

    West Perth, Australia Royal Automobile Club of WA Full time

    At RAC, we are passionate about development and providing new opportunities. This means we are on the lookout for someone to join our Sales and Member Service Outbound team. - The opportunity - We are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time position -...

  • Member Solutions Consultant

    16 hours ago

    West Perth, Australia Royal Automobile Club of WA Full time

    At RAC, we are passionate about development and providing new opportunities. This means we are on the lookout for someone to join our Sales and Member Service Outbound team. The opportunity We are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time position What...

  • Member Liaison Consultant

    2 weeks ago

    West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030. RAC Finance (RACF) specialise in market leading finance...

  • Member Solutions Consultant

    2 days ago

    Perth, Western Australia RAC WA Full time

    OverviewJoin RAC WA in Perth, Western Australia, to apply for the role of Member Solutions Consultant - Outbound. We are seeking a passionate Member Solutions Specialist to join the outbound contact centre team in a full-time position, Monday–Friday, 9am–5pm.What we are looking forAdaptable to changing requirements of our membersResilience and the...

  • Member Solutions Consultant

    2 days ago

    Perth, Western Australia RAC WA Full time

    OverviewJoin RAC WA in Perth, Western Australia, to apply for the role of Member Solutions Consultant - Outbound. We are seeking a passionate Member Solutions Specialist to join the outbound contact centre team in a full-time position, Monday–Friday, 9am–5pm.What we are looking forAdaptable to changing requirements of our membersResilience and the...

  • Member Consultant

    3 days ago

    Perth, Australia Defence Bank Full time

    **Introduction**: We consider it a privilege to serve those who protect us. If you're someone who is passionate about serving others and committed to making a difference, we have a fulfilling opportunity available as a Member Consultant, joining our Swanbourne team. About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that...

  • Member Services Consultant

    1 week ago

    Perth, Australia Link Group Full time

    **Role purpose** - You will be the first point of Member contact for a range of superannuation and retirement inquiries, including technical support and fund product information in a professional and customer focused manner. - The role requires you to explore the needs of members beyond their initial enquiry, with the aim of offering products and services to...

Member Services Consultant

2 weeks ago

West Perth, Australia Royal Automobile Club of WA Full time

Exciting opportunity to provide excellent member service for personal loan and investment accounts-
- Full time, Permanent position-
- Based at our newly refurbished, West Perth office- With over 1.1 million members RAC is one of WA’s most iconic and trusted brands. RAC’s vision is for a safer, sustainable and connected future for Western Australians. For more than 115 years, we’ve worked with our members and the community to create change for the better.
- RAC Finance (RACF) specialise in market leading finance products and services ranging from personal loans, investment notes to property development finance loans. Working in the Member Finance Services Team and Reporting into the Manager Member Finance, you will support the day-to-day operational functions, deliver on personal finance accounts and secured investments notes.
- What will you be doing?- Manage high volume inbound and outbound calls from personal loan and investment members-
- Providing excellent service either by telephone or electronic mediums-
- Process personal loan maintenance requests from members - i.e. address changes, loan payout requests and payment method updates, whilst proactively working to deepen the relationship with the member.-
- Process new investment funds, reinvestments, redemptions, estates, transfers, interest rate changes and interest payments-
- Assisting and actioning all general member enquiries which includes management of multiple shared mailboxes- What are we looking for in you?- Experience in the banking and finance industry-
- A proven record of success within a highly motivated customer service team-
- Experience in inbound and outbound calling to maintain and build strong customer relationships.-
- Driven to take a personalised approach with every member interaction-
- Experience working to KPIs or targets-
- Excellent interpersonal skills with strong customer focus and ability to deliver customer-centric solutions-
- Self-motivated with the ability to work as part of a team-
- Computer literate with sound Microsoft Office skills- What can we offer you?
- Better Journeys Begin at RAC. A career at RAC is more than just a job. We are passionate about our people, and we strive to create an environment that fosters their growth, our culture, and diversity and inclusion for all. We provide;- Professional career development and training-
- We recognise the value of flexible working arrangements-
- Technology and tools to enable you to do your job from anywhere-
- Access to RAC member benefits-
- An established Diversity & Inclusion strategy-
- Generous discounts on home, contents and car insurance plus free roadside assistance-
- In-house Health and Wellness programs-
- A very active Social Club - join one of the most active social clubs in Perth with over 900 members- Vaccinations: To help ensure the health, safety and wellbeing of our people and members it is a requirement that all employees are fully vaccinated including boosters.
- Please note:

- About RAC