Member Service Consultant

5 days ago

West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We are looking for x2 passionate and dedicated Member Service Consultants to join our RAC Finance team on a permanent full time basis.

RAC Finance (RACF) specialise in market leading finance products and services ranging from personal finance, secured notes and property finance loans. Working in the Member Finance Services Team and Reporting into the Manager Member Finance Services, you will support the day-to-day operational functions, deliver on personal finance accounts and secured investments notes.

What will you be doing?
- Manage high call volumes and digital inquiries while maintaining a friendly, informative communication style to build rapport and meet service level targets.
- Provide cross-functional support to other RAC Finance teams and contribute to shared service goals, including managing shared mailboxes and supporting general member inquiries
- Identify opportunities to enhance processes and services, complete compliance checks, and participate in ongoing learning to support team success and regulatory standards.

What are we looking for in you?
- A desire to maintain a strong focus on achieving sales targets while providing personalized, positive and effective service to members.
- Excellent interpersonal skills with the ability to anticipate member needs and proactively offer solutions.
- Self-motivated with the ability to work collaboratively to achieve individual and team goals.
- A positive mindset with a drive to learn and continuously improve, embracing new challenges and opportunities for growth.
- Computer literate with the ability to multitask and prioritise tasks effectively.
- Experience in customer service or sales - previous lending experience highly regarded.

What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Professional career development and training
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Be part of a purpose led organisation that gives back to the WA community
- Opportunities for community engagement and corporate volunteering
- A very active Social Club - join one of the most active social clubs in Perth with over 900 members

Applications Close: Sunday 15th June 2025

BetterJourneysRAC

LI-TM1

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