Member Service Consultant

7 days ago


West Perth, Australia Royal Automobile Club of WA Full time

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”

We are looking for x2 passionate and dedicated Member Service Consultants to join our RAC Finance team on a permanent full time basis.

RAC Finance (RACF) specialise in market leading finance products and services ranging from personal finance, secured notes and property finance loans. Working in the Member Finance Services Team and Reporting into the Manager Member Finance Services, you will support the day-to-day operational functions, deliver on personal finance accounts and secured investments notes.

What will you be doing?
- Manage high call volumes and digital inquiries while maintaining a friendly, informative communication style to build rapport and meet service level targets.
- Provide cross-functional support to other RAC Finance teams and contribute to shared service goals, including managing shared mailboxes and supporting general member inquiries
- Identify opportunities to enhance processes and services, complete compliance checks, and participate in ongoing learning to support team success and regulatory standards.

What are we looking for in you?
- A desire to maintain a strong focus on achieving sales targets while providing personalized, positive and effective service to members.
- Excellent interpersonal skills with the ability to anticipate member needs and proactively offer solutions.
- Self-motivated with the ability to work collaboratively to achieve individual and team goals.
- A positive mindset with a drive to learn and continuously improve, embracing new challenges and opportunities for growth.
- Computer literate with the ability to multitask and prioritise tasks effectively.
- Experience in customer service or sales - previous lending experience highly regarded.

What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Professional career development and training
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Be part of a purpose led organisation that gives back to the WA community
- Opportunities for community engagement and corporate volunteering
- A very active Social Club - join one of the most active social clubs in Perth with over 900 members

Applications Close: Sunday 15th June 2025

BetterJourneysRAC

LI-TM1



  • West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." The Opportunity: As a Member Solutions Consultant, you will engage with current and potential members from your local...


  • West Perth, Australia Royal Automobile Club of WA Full time

    Exciting opportunity to provide excellent member service for personal loan and investment accounts- - Full time, Permanent position- - Based at our newly refurbished, West Perth office- With over 1.1 million members RAC is one of WA’s most iconic and trusted brands. RAC’s vision is for a safer, sustainable and connected future for Western Australians....


  • Perth, Australia HAYS Full time

    An exciting permanent Member Services Consultant position in their Contact Centre team looking to start ASAP **Your new company** Our financial services related organisation located in the CBD currently require 3 x permanent Member Service Consultants to work in their contact centre teams. **Your new role** Reporting to the Team Leader you will be...


  • West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." The Opportunity: As a Member Solutions Consultant, you will engage with current and potential members from your local...


  • West Perth, Australia Royal Automobile Club of WA Full time

    At RAC, we are passionate about development and providing new opportunities. This means we are on the lookout for someone to join our Sales and Member Service Outbound team. - The opportunity - We are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time position -...


  • West Perth, Australia Royal Automobile Club of WA Full time

    About Us: - With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA." - Your Opportunity: - As a Sales and Service Consultant, you will engage with current and potential...


  • West Perth, Australia Royal Automobile Club of WA Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030. RAC Finance (RACF) specialise in market leading finance...

  • Service Consultant

    2 weeks ago


    Perth, Australia Avant Full time

    About The Role The purpose of this role is to provide consistently superior service to Avant members and customers. Through the general course of this role, Service Consultants develop a strong generic knowledge of product, policy and procedures, providing an excellent platform to grow and develop a new career with Avant. About You We are seeking a dedicated...


  • Perth, Australia Link Group Full time

    **Role purpose** - You will be the first point of Member contact for a range of superannuation and retirement inquiries, including technical support and fund product information in a professional and customer focused manner. - The role requires you to explore the needs of members beyond their initial enquiry, with the aim of offering products and services to...


  • Perth, Australia Link Group Full time

    **Overview** You will be the first point of Member contact for a range of superannuation and retirement inquiries, including technical support and fund product information in a professional and customer focused manner. The role requires you to explore the needs of members beyond their initial enquiry, with the aim of offering products and services to add...