Member Solutions Consultant

1 week ago

West Perth, Australia Royal Automobile Club of WA Full time

At RAC, we are passionate about development and providing new opportunities. This means we are on the lookout for someone to join our Sales and Member Service Outbound team.

The opportunity

We are currently looking for a passionate Member Solutions Specialist to join outbound contact centre team working Monday-Friday, 9am-5pm in a full-time position

What are we looking for?
- Adaptable to changing requirements of our members
- Resilience and the ability to handle a variety of different calls
- Great communication skills
- Results driven with proven ability to meet specific KPI’s

What will you be doing?

As an outbound sales and service consultant, you will be responsible for:

- Making a number of outbound calls to members daily
- Having meaningful conversations with our existing members on their current RAC products
- Providing support and general advice to new members
- Work to conversion not product sales
- Member centric retention Team
- You will be trained in Auto Services and Tyres to broaden your scope
- Not sales focused, KPIs are driven by booking members in for our services

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